**TRANSITIONING SERVICE MEMBERS ONLY AS PART OF THE DOW SKILLBRIDGE PROGRAM**
To offer eligible Service Members currently approved to participate in the DoW SkillBridge program the opportunity to gain first-hand experience and insight into Navy Federal’s business, technology, resources, and procedures by providing support in focused areas, applying knowledge and education. Participate in a collaborative, team driven network, and interact with multiple departments. Utilize and further develop technical and soft skills, business knowledge, analytical techniques, and creative problem-solving abilities. Provide professional execution of day-to-day tasks and special projects while working within established standards, policies, and procedures.
• Assist Loan Officers with document collection, follow-up functions via phone calls and electronically to members
• Ensure progress and inclusion of required mortgage processing information (e.g. minimum required documentation, assets, income and liabilities, etc.)
• Review loan applications for completeness, data integrity and accuracy and to determine if additional and/or supporting documentation is required
• Provide general mortgage related answers through HomeSquad or via phone as needed to members seeking quick responses
• Provide a moderate level of expertise and member service to resolve moderately complex inquiries, requests, and problems• Stay abreast of applicable federal and state laws, rules, regulations, and Navy Federal policies and procedures
• Perform other duties as assigned
• Schedule Type: Hybrid with the expectation to report onsite a minimum of 4 days per week for the first 6 months. (Ensuring to meet NFCU Hybrid Guidelines)