General Information
City Malvern State/Province Pennsylvania Country United States Date Wednesday, April 29, 2026 Working time Full-time Ref# 20039121 Job Level Individual Contributor Job Type Experienced Seniority Level Associate Currency USD - United States - US Annual Base Salary Minimum 60,720 Annual Base Salary Maximum 121,440 The salary range above represents the low and high end in the local currency of Xerox’s salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant’s education, experience, knowledge, skills, and abilities. The range listed is just one component of Xerox’s total compensation package for employees. Employees are also afforded a comprehensive suite of benefits, to view those details please visit Xerox Careers for your applicable country. If you are not reviewing this job posting on
Xerox Careers, we cannot guarantee the validity of this posting. For a list of our current internal postings, please visit
Xerox Careers.
Hourly: Hourly rates for this position can be shared with you per your location, this rate will fall within the posted range.
Description & Requirements
About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.
Job Summary:
The Xerox Document Technologist provides senior-level technical infrastructure support to ensure the reliable operation of production systems and applications. This role contributes directly to customer satisfaction by supporting both the customer and Xerox personnel, while augmenting Technical Services capabilities. The position requires strong troubleshooting skills, collaboration across teams, and adherence to IT and security standards.
Primary Responsibilities:
- Provide advanced technical infrastructure support for issues escalated from the Support Center and other Technical Services teams.
- Diagnose, troubleshoot, and resolve production issues, including system availability interruptions involving Xerox-supplied applications.
- Participate in enterprise-wide infrastructure projects, collaborating with IT and customer teams and communicating status updates effectively.
- Troubleshoot, test, install, and migrate software, patches, upgrades, applications, and authentication/group policy configurations.
- Evaluate and test Xerox software products for performance and reliability.
- Develop and maintain technical documentation, including installation procedures, troubleshooting guides, and system diagrams.
- Monitor, maintain, and optimize production systems and application performance in alignment with customer standards. Identify opportunities for automation and performance improvements.
- Manage IT service tickets (e.g., ServiceNow), including opening, updating, and closing requests.
- Develop a strong understanding of customer business processes and requirements as defined in the Xerox contract.
- Ensure full compliance with IT policies, procedures, and service level expectations, including quality, productivity, and information security standards.
- Apply knowledge of network and data security solutions, including encryption and firewall technologies.
- Act as a liaison between the customer and Xerox-contracted vendors.
- Support and contribute to future cloud-based solutions for Xerox applications.
- Participate in special projects and perform additional duties as assigned.
Required Skills & Qualifications:
- Strong experience in IT infrastructure support and production systems management
- Proven troubleshooting and problem-solving skills in complex environments
- Knowledge of software installation, system upgrades, and patch management
- Familiarity with enterprise ticketing systems (e.g., ServiceNow)
- Understanding of network and data security principles (encryption, firewalls, etc.)
- Experience with system performance monitoring and optimization
- Strong documentation and technical writing skills
- Excellent communication and collaboration abilities
Preferred Qualifications:
- Experience supporting Xerox or similar document management systems
- Exposure to cloud technologies and migration strategies
- Familiarity with enterprise IT environments and large-scale infrastructure project.
What We Offer:
• Competitive compensation • Comprehensive benefits offerings (including medical, dental, vision, life insurance) • Retirement Plan – 401k• Paid holidays, personal choice days, and paid time off • A culture that offers flexibility and a healthy work life balance
How We Set You Up for Success:• Hands-on training of Xerox equipment and all aspects of the delivery driver / installation specialist role and responsibilities • Job shadowing to thoroughly prepare you to make deliveries and perform installations independently • Ongoing career development training With Our Technology, Build Your Future at Xerox. Apply Now! #LI-DS1
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