Document Processing Supervisor, LACERA

This examination will remain open until the needs of LACERA are met and may close without prior notice.

Type of Recruitment:Open Competitive Opportunity

Examination Information:Examination Number: 9-0472-C, Bulletin Number: 26-04

Compensation:$4,989.46 - $6,723.56 Monthly.A 4.5% salary increase is approved and will be retro to January 1, 2026.

BENEFITS: Benefits include a cafeteria benefit plan, annual leave, defined benefit retirement plan, Deferred Compensation Plan (457), Savings Plan (401k), 13 paid holidays per year, a hybrid work schedule, and a ride share program.


ABOUT LACERA:

The Los Angeles County Employees Retirement Association (LACERA)administers and manages the $91 billion retirement fund for the County of Los Angeles. We provide retirement, disability, and death benefits to eligible County Employees and their Beneficiaries, and collect, deposit, invest, and manage retirement funds collected from the County, Outside Districts, and County Employees. LACERA is one of the largest county retirement associations in the United States with over 200,000 members. Our Membership is comprised of individuals from a diverse range of careers, age groups, and ethnicity - all contributing to the greater welfare of Los Angeles County. LACERA also manages the $4.5 billion OPEB Master Trust whose purpose is to pre-fund OPEB Program medical, dental, and vision benefits for participating employers.

LACERA is located in Gateway Plaza at 300 North Lake Avenue in the beautiful City of Pasadena. The building is easily accessible from the Foothill Freeway (210) and the Metro Lake Station. We offer convenient free parking for staff members in our secure structure adjacent to the building in addition to a robust rideshare program providing commuting alternatives such as ride-matching, vanpool, carpool, parking services and more. Prioritizing health, well-being, and sustainability, Gateway Plaza is a Class “A” office building, LEED Gold Certified and EPA Energy Star Certified. With a Walkability Score of 91, LACERA staff members easily enjoy the approximately 150 shops, food, and dining options that makeup the popular South Lake Avenue District.

Our members dedicate their careers contributing to the welfare of Los Angeles County. For their service, the County contributes to their promised benefits, and LACERA is dedicating to serving them in return throughout their career and their life afterwards.

LACERA's Core Values:I ACT (Integrity, Inclusivity, Innovation, Accountability, Collaboration, and Transparency), serve as our cultural guide and foundation in meeting our mission. As a member-focused government agency, we abide by our core values to ensure the public's trust, operate efficiently and cost effectively, and provide our members their promised benefits.

ABOUT THE POSITION

Positions allocable to this classification, under the supervision of a Supervising Administrative Assistant II, LACERA, are assigned to LACERA’s Document Processing Center. This is the full supervisory-level classification in the Document Processing series that exercises independent judgment on diverse and specialized document processing, scanning, and indexing functions with accountability and ongoing decision-making responsibilities associated with the work.

Document Processing Supervisors plan, delegate, oversee, organize, prioritize, supervise, train, and evaluate the work of staff engaged in the processing, scanning, indexing, and mailing of member documents and business records to ensure accuracy, timeliness, and quality of all documents received. Work requires a thorough knowledge of document management systems, document capture software, document entry processes, document codes, related equipment, standards, procedures, and quality control. Incumbents must exercise initiative and independent judgment within defined LACERA and Document Processing Center policies and procedures. Incumbents must have a knowledge of the principles of supervision, supervisory policies, and practices, and be proficient in prioritizing a high volume of requests to complete work within time standards.

Vacancy Information:There are two current vacancies located in the Document Processing Center, however, the resulting eligible list for this examination can be used to fill both current and future vacancies throughout the Administrative Services Division.

Work Schedule:This full-time position is required to work a 5/40 schedule (e.g. an eight (8) hour day, Monday through Friday). LACERA offers a hybrid work environment, teleworking may be considered after six months of employment upon successful completion of initial training. Upon completion of initial training, position may be eligible to telework up to two (2) days per week depending on the needs of the Document Processing Center workloads.

To view the complete job description for this classification, please click Document Processing Supervisor, LACERA

*This classification specification is currently under review to determine whether a driver's license is needed to carry out the job-related essential job functions.MINIMUM REQUIREMENTS:
OPTION 1:
Three (3) years responsible experience at the level of Document Processing Specialist, LACERA.

OPTION 2:
Completion of twelve (12) semester units in business administration, public administration, or related coursework from an accredited college or university -and- two (2) years of responsible experience in researching records, processing documents, and scanning and indexing documents.


Other Requirements:Applicants must be able to perform the essential functions of this classification, with or without a reasonable accommodation.

PHYSICAL CLASSII– Light: Light physical effort with light lifting to 10 pounds, some bending, stooping or squatting, and considerable walking.

DESIRABLE QUALIFICATIONS

• Demonstrated supervisory experience including assigning and reviewing work to ensure accuracy and completion in accordance with established procedures or standards.
• Demonstrated experience identifying and distinguishing among a wide variety of document types in a high-volume or complex environment.
• Experience monitoring staff productivity, workload, or work quality to ensure accuracy, timeliness, and compliance with established performance expectations.
• Demonstrated experience prioritizing competing assignments using formal tracking tools (e.g., case management systems, workflow logs, or task queues) in a high-volume environment.
• Demonstrated experience analyzing documents, data, or case information with a high degree of accuracy.
• Demonstrated experience accurately performingalphabetical, numerical, and alphanumeric filing or sorting within a workflow environment.
• Experience preparing professional procedural instructions, summaries, or written correspondence.
• Experience handling sensitive conversations providing support or guidance to staff or resolving workflow-related issues. (e.g., such as performance, workload, or conflict).
• Demonstrated ability to communicate clearly and professionally with staff, external partners, or members of the public.
• Proficiency using Microsoft Office Suite (Word, Excel, Outlook) for daily tasks, data entry, communication, or reporting.

To receive credit for the above desirable qualifications, your application must clearly describe your experience.

Knowledge of: Standard office practices and procedures; computers and computer storage systems; records management; correct English usage, grammar, spelling, punctuation and vocabulary; interpersonal skills using tact, patience, and courtesy; customer service skills; principals and applications of the Microsoft Office Applications including Excel, Outlook, and Word.

Ability to: Communicate clearly and effectively, orally and in writing; understand and follow oral and written directions; ability to work efficiently and effectively under time constraints; work on multiple projects and tasks; work with minimum supervision; collaborate and work with others; sort (alphabetical and numerical); plan and organize their work; provide excellent customer service; detail oriented; punctual and focused; establish and maintain effective working relationships with internal and external contacts; operate office equipment such as printers and scanners; and operate a personal computer utilizing Microsoft applications such as Word and Excel.

EXAMINATION CONTENT: This selection process will consist of:

Part I:A qualifying evaluation of application information and the desirable qualifications.

Only the highest qualified applicants, as determined under Part I, will be invited to continue in the selection process under Part II.

Part II:An Appraisal (Oral) Interview weighted 100%.

The appraisal (oral) interview will assess the applicant's knowledge, experience, and general ability to perform the essential functions of the position.

Those candidates which are determined eligible for hire under the Los Angeles County's Civil Services Rules may be invited to the selection process which may be comprised of a selection interview to determine the candidate's fit for the position and/or job-related assessments.

APPLICANTS MUST MEET THE REQUIREMENTS AND ACHIEVE A PASSING SCORE OF 70% OR HIGHER ON THE WEIGHTED PORTIONS OF THE EXAMINATION IN ORDER TO BE PLACED ON THE ELIGIBLE REGISTER.

Passing this examination and being placed on the eligible register does not guarantee an offer of employment.

Those candidates which are determined eligible for hire under the Los Angeles County's Civil Services Rules may be invited to the selection process which may be comprised of a selection interview(s) and/or job-related assessment(s).
EXAMINATIONNOTIFICATIONSAll notifications including invitation letters will be sent electronically to the email address provided on the application. It is important that you provide a valid email address.
Please addsnorton@lacera.gov, andinfo@governmentjobs.com, to your email address and list of approved senders to prevent email notifications from being filtered as spam/junk/clutter mail.Test scores/results cannot be given over the telephone.
DO NOTselect "Off" under Email Preferences within your profile or click "Unsubscribe" on our notices if you would like LACERA to notify you regarding your application status, test schedules, and other important information pertaining to your candidacy for this position.
LACERA will not consider claims of not viewing or receiving notification to be a valid reason for late test administration or rescheduling of a test component.

Please note, if you opt out of receiving emails, you can visit governmentjobs.com, log into your profile and check your inbox. The inbox retains a copy of all emails sent, for your records. To ensure that our emails are filtered into your "junk" or "bulk" folder, please addgovernmentjobs.com andlacera.gov to your list of trusted senders.

ELIGIBLEINFORMATIONThe names of candidates receiving a passing grade will be placed on the eligible register, in the order of their score group, for a period of twelve (12) months following the date of promulgation.
Note: We may use an alternate banding method in line with Civil Service Rule 11.01(D).

APPLICATIONANDFILINGINFORMATION

Application must be submitted online.Applicants can check the status of their applications at any time by logging into their account on www.governmentjobs.com.

Failure to provide complete information on the employment application and on the supplemental questionnaire will impact the assessment of an applicant's qualifications and acceptance in the selection process.

The acceptance of an employment application depends upon whether or not an applicant has provided adequate information that clearly demonstrates meeting the Selection Requirements for the position as stated above. Please complete the application and supplemental questionnaire thoroughly and completely. The information provided in the supplemental questionnaire must be reflected in the application to be considered.

Applications submitted without the complete work history and the supplemental questions completed in their entirety will be rejected as incomplete. "See application" or "See resume" or copy and paste of work experience is not sufficient or qualifying responses.

Resumeswillnotbeacceptedinlieuofthecompletedapplicationorsupplementalquestionnaire.

EDUCATION:

In the space provided for education, include the names and addresses of schools attended, and number of credits, degree, and/or certificate(s) earned.

In order to receive credit for any college course work, or college degree, such as an Associate, Bachelor, Master, Doctorate degree, or for completion of a certificate program, you must include a legible copy of the official diploma, official and/or unofficial transcripts, or an official letter from the accredited institution which shows the area of specialization or official certificate(s) at the time of filing or within ten (10) business days from application submission date.

Applicants must provide the appropriate attachments during the application submission, email the documentation tohumanresources@lacera.gov within ten (10) business days of filing. Failure to provide the appropriate documentation may result in your application being rejected as incomplete and will be removed from consideration.

Accreditation Information: Accredited institutions are those listed in publications of regional, national or international accrediting agencies. Publications such as American Universities and Colleges and International Handbook of Universities are acceptable references. Also acceptable, if appropriate, are degrees that have been evaluated and deemed to be equivalent to degrees from United States accredited institutions by an academic credential evaluation agency recognized by The National Association of Credential Evaluation Services (NACES) or the Association of International Credential Evaluators, Inc. (AICE)
Applicants must provide the appropriate attachments during application submission, email the documentation tohumanresources@lacera.govwithin ten (10) business days of filing. Please include the examination title and number on the documentation.
Failure to provide the appropriate documentation may result in your application being rejected as incomplete and will be removed from consideration.
Work Experience:

Your employment history should be listed in order, beginning with the most recent.

For each job held, provide the name and address of your employer, your job titles, beginning and end dates, description of work performed, salary earned, and reason for leaving.

If you have worked in more than one position for one employer, please list each job title and/or area of assignment separately to demonstrate your experience in various assignments/occupational areas.

Part-time experience will be evaluated based on its fractional equivalent of a 40-hour workweek. All required experience must be paid.

All required experience must be paid.

TO APPLY ONLINE GO TO:www.lacera.gov and click on the Careers link, orwww.governmentjobs.com/careers/lacera.Faxed, emailed, or hard copy (paper) applications will not be accepted.

COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIESFor candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County.
Candidate(s) who complete examination process with acceptable results will be considered by the Department hiring authority. Upon a conditional offer of employment, a comprehensive background investigation will be conducted, which includes verification of experience, and/or education, credit history, and fingerprinting through the California Department of Justice and the Federal Bureau of Investigation.
IMPORTANT NOTE:Please note that all information included in the application materials is subject to VERIFICATION at any point during the examination and hiring process, including after an appointment has been made. FALSIFICATION of any information may result in DISQUALIFICATION or RESCISSION OF APPOINTMENT. Utilizing verbiage from the Classification Specification, Selection Requirements, and/or Desirable Qualificationsserving as your description of duties WILL NOT be sufficient to demonstrate that you meet the requirements. Doing so may result an INCOMPLETE APPLICATION and you may be DISQUALIFIED. Applications may be rejected at any stage of the examination process.
SPECIAL INFORMATION
Fair Chance Initiative for Hiring Ordinance (FCIHO)
LACERA is a Fair Chance employer. Except for a very limited number of positions, you will not be asked to provide information about a conviction history unless you receive a contingent offer of employment. LACERA will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed.
Requests for accommodation:humanresources@lacera.gov
Teletype Telephone: (800) 899-4099
Department Contact Name: Sharon Norton
Department Email: humanresources@lacera.gov