About the Concept
We are a rapidly growing bakery café concept focused on delivering expertly crafted baked goods and premium beverages in a warm, community-driven environment. With ambitious expansion plans across the United States, our mission is to reestablish the neighborhood bakery café as the heart of the community—creating memorable guest experiences rooted in quality, hospitality, and connection.
Position Overview
The District Manager is responsible for driving revenue growth, operational excellence, and team development across a portfolio of café locations. This role leads multi-unit operations by optimizing people, processes, and performance, while ensuring a consistently exceptional guest experience.
The ideal candidate is a dynamic, people-focused leader who can inspire teams, execute strategic initiatives, and support both corporate and franchise operations in a fast-paced, high-growth environment.
Key Responsibilities
Operations & Performance
- Oversee day-to-day operations across multiple café locations
- Ensure consistent execution of brand standards, food quality, and guest service
- Monitor and evaluate financial performance, including sales, labor, and profitability
- Develop and implement action plans to drive revenue growth and operational efficiency
Leadership & Team Development
- Lead, coach, and develop General Managers and café leadership teams
- Support talent acquisition, retention, and succession planning
- Identify training needs and partner with training teams to execute development programs
- Foster a culture of accountability, collaboration, and continuous improvement
Guest Experience
- Champion an exceptional guest experience across all locations
- Address guest feedback and implement solutions to improve service standards
- Ensure cafés consistently exceed guest expectations
Franchise & Stakeholder Support
- Partner with franchise owners and General Managers to drive performance
- Provide guidance on operational processes, performance management, and team development
- Support execution of training programs and operational initiatives
Financial & Strategic Planning
- Analyze P&L statements and key performance metrics
- Develop and execute sales and marketing strategies aligned with district goals
- Support regional strategic planning and growth initiatives
Compliance & Standards
- Ensure compliance with all food safety, health, and sanitation regulations
- Maintain adherence to company policies and operational procedures
- Oversee facility maintenance through preventive maintenance programs
Qualifications
- 5–7+ years of progressive multi-unit management experience in high-volume restaurant, hospitality, or retail environments
- Bachelor’s degree preferred (or equivalent experience)
- Strong P&L management and financial acumen
- Experience with POS systems (Toast preferred)
- Strong inventory management and operational planning skills
- Proven ability to lead and develop high-performing, geographically dispersed teams
- Excellent communication, organization, and problem-solving skills
- High emotional intelligence with a collaborative leadership style
- Ability to travel frequently and support multiple locations
Leadership Profile
- Passionate about people development and team success
- Hands-on, visible leader who thrives in fast-paced environments
- Adaptable, solutions-oriented, and growth-focused mindset
- Strong cultural ambassador who leads with integrity and accountability
Compensation & Benefits
- Competitive base salary + performance incentives
- Medical, Dental, and Vision Insurance
- 401(k) Retirement Plan
- Paid Time Off and Holidays
- Birthday recognition perks
- High-performance, growth-oriented culture
