Primary Function:
Responsible for receiving and dispatching emergency and other information between the campus community and on-duty campus police officers. Employ multiple transmitting devices, communicating with both internal and external sources, and directing operational message traffic within the department. Responsible for mass notifications during emergencies.
This position receives general supervision. Broad instructions are provided, and the staff member uses judgment and experience to carry out assignments. Completed assignments and finished products are reviewed by the supervisor after completion.
Position Appointment Details:
- Career Band: NE6
- Part-Time/On-Call
Typical Duties & Responsibilities:
- Oversee the operations of the dispatch desk during the assigned shift.
- Ensure that all incoming calls and visitors are dealt with properly and promptly.
- Assign priority to requests for assistance.
- Provide general University information.
- Receive requests for assistance via phones, walk-ins, two-way radios, etc.
- Monitor all incoming fire, burglary, and intrusion alarms.
- Dispatch calls to the proper officer.
- Notify the immediate supervisor of emergency situations.
- Notify medics, police, and the fire department as needed.
- Maintains awareness of officers’ status, particularly when responding to situations.
- Understands patrol techniques and monitors situational developments; maintains full awareness when handling simultaneous actions.
- Receive emergency building maintenance calls.
- Notify appropriate parties.
- Serves as the communications focal point for the University Police Department.
- Maintain accurate and detailed logs and records of dispatch desk activities. Type, distribute, and file reports.
- Assist with general office duties, including monitoring office supplies, performing data entry of arrest and offense information, processing traffic violation citations, etc.
- Monitor fire and burglar alarms and closed video cameras; interacts with a variety of systems such as Tennessee Incident Based Reporting System (TIBRS), Tennessee Integrated Traffic Analysis Network (TITAN), Tennessee Criminal Justice Portal, HD Radar, Delt Alert, etc.
- Monitor weather and HD Radar; recognizes when situations develop and makes necessary notifications to community members and University students
Judgement Required:
Judgment and discretion as to the use of established policies are required to perform the essential duties of this position.
Equipment Used:
Computer systems; communication devices (e.g., two-way radio); encoding equipment; standard office machinery
Personal Interaction/Communication:
- Student Contact: daily; responding to emergency requests, filing reports of theft, etc.
- Internal: daily; responding to emergency requests, filing reports of theft, etc.
- External: daily; responding to emergency requests, filing reports, answering questions
Education:
High school diploma or equivalent
Experience:
1 year of computer and record-keeping experience
Job-Related Skills:
- Excellent interpersonal and communication skills
- Strong organizational skills with the ability to prioritize and work independently
- Ability to maintain accurate records
- Proficiency in typing (minimum 50 WPM)
- Ability to perform general office and administrative duties, including filing
Confidential Information:
Access to and responsibility for sensitive information, including arrest and offense records, criminal history data, and student and employee information
Working Environment:
Normal office environment.
Physical Requirements:
- Must be able to stand for extended periods of time,
- Must be able to use hands for repetitive tasks,
- Must be able to lift between 21-50 pounds (Medium work),
- Must be able to carry between 21-50 pounds (Medium work)
