Dispatcher I

FILING DEADLINE:Continuous/Open until Filled (City of Reedley will accept applications until a sufficient amount of applications have been received, or selection has been made; therefore the recruitment may close at anytime)

The Police Department is recruiting for one(1) Full-time Dispatcher I position.
These positions are in the Police Department. These positions are in the RPOA Bargaining Unit and subject to the terms and conditions of employment as specified in the RPOA Memorandum of Understanding (MOU) and the City's Personnel Policies & Procedures Manual. Please review the job description below for employment requirements.

Applications will only be accepted online to ensure that the application is complete at the time of submission. Allwork, education, and training information must be entered on the application.If you have held multiple positions with an employer, including the City of Reedley, please enter the information for each position separately. If you have previously applied for a position using governmentjobs.com/NeoGov, please make sure to update your profile to include all work and/or education experience that may have occurred after your profile was created.

A resume may be attached, but is not a substitute for completing the application. Failure to submit a completed application with attachments (if required) will disqualify you from consideration for the position.

Applicants mustapply online at: https://www.governmentjobs.com/careers/reedley
No paper applications will be accepted. The successful candidate will be required to undergo additional background clearance checks before the hiring process is complete.

For more information about applying for this position, you may contact Nataly Juarez at (559) 637-4200 ext. 246.

E.O.E.DISPATCHER I - SALARY RANGE: $46,584 - $56,623 ANNUALLY

DISPATCHER II - SALARY RANGE: $51,421 - $62,503 ANNUALLY


DEFINITION

Under immediate supervision (Dispatcher I) or general supervision (Dispatcher II), to receive all incoming calls for police and fire assistance for a number of local jurisdictions and dispatch necessary units using a computer aided dispatch system; to perform a variety of general support duties related to communications activities; and to do related work as required.

DISTINGUISHING CHARACTERISTICS

Dispatcher I- This is the entry level class in the Dispatcher series. This class is distinguished from the Dispatcher II in that incumbents of this class are trained in department policies, procedures and systems. Generally, work is observed and reviewed both during performance and upon completion. Since this class is typically used as a training class, employees may have only limited or no directly related work experience.

Dispatcher II - This is the journey level class within the Dispatcher series. Employees within this class are distinguished from the Dispatcher I by the greater independence with which an incumbent is expected to operate. Employees at this level receive only occasional instruction or assistance as new or unusual situations arise, and are fully aware of the operating procedures and policies of the work unit. Positions in this class are flexibly staffed and are normally filled by advancement from the lower class of Dispatcher I, or, when filled from the outside, require prior public safety emergency dispatch experience. Appointment to the higher class requires that the employee be performing the full range of duties assigned to the class.

SUPERVISION EXERCISEDDispatcher IExercises no supervision.Dispatcher IIMay exercise technical or functional supervision over new employees.

EXAMPLES OF IMPORTANT AND ESSENTIAL DUTIES

• Receive emergency calls from the public requesting police, fire, ambulance or other emergency service within a number of local jurisdictions on computer aided dispatch terminal.
• Determine nature, location, and priority of emergency; dispatch police, fire, ambulance or other emergency units through computer aided mobile data terminals in accordance with established procedures.
• Maintain contact with all units on assignment; maintain status and location of police field units and fire units using computer status display.
• Answer non-emergency calls; relay information and assistance requests involving other law enforcement and fire fighting agencies.
• Operate teletype machine to retrieve information from teletype networks relating to wanted persons, stolen property, vehicle registration, stolen vehicles and other information.
• Contact district attorney's office, probation officers, state parole officers, police agencies and fire agencies regarding various emergency and non-emergency incidents.
• Coordinate county-wide road blocks with the sheriff's department during major crime incidents; contact agencies outside the county regarding suspect information.
• May testify in court regarding activities leading to legal proceedings. Monitor emergency alarm boxes.
• Assist in training new employees in dispatch, including complaint desk and teletype operation. Contact relatives of victims of traffic collisions or crimes for identification of subjects.
• Perform a variety of record keeping, filing, indexing, and other general clerical work. Test and inspect equipment as required.
• Compile statistics on calls received.

OTHER JOB RELATED DUTIES

• Perform related duties and responsibilities as assigned.

JOB RELATED AND ESSENTIAL QUALIFICATIONSDispatcher IKnowledge of:

• English usage, spelling, grammar and punctuation.
• Standard radio or telephone communications receiving and transmitting equipment. Modern office procedures, methods and computer equipment.

Skill to:

• Learn to operate a sophisticated computer aided dispatch system quickly and accurately.
• Learn to operate a computerized dispatch teletype and other office equipment.
• Type at a speed necessary for adequate job performance.

Ability to:

• Learn standard broadcasting procedures and rules.
• Learn the uses and capabilities of the City's computer aided dispatch system.
• Learn geographic features and streets within the area served and other user agencies.
• Learn department procedures and policies pertaining to the dispatching of City emergency equipment and those of other user agencies.
• Learn public safety classification codes and computer commands.
• Work under pressure, exercise good judgment, and make sound decisions in emergency situations with a minimum amount of supervision .
• Effectively elicit information from irate and upset citizens. Understand and follow oral and written instructions .
• Spell accurately.
• Work various shifts as assigned.
• Communicate clearly and concisely, both orally and in writing.
• Establish, maintain, and foster positive and harmonious working relationships with those contacted in the course of work.

Experience and Training Guidelines:
Any combination equivalent to experience and training that would provide the required knowledge, skills, and abilities would be qualifying. A typical way to obtain the knowledge, skills, and abilities would be:

Experience:

• Some telephone or dispatch experience is highly desirable.

Training:

• Equivalent to the completion of the twelfth grade.

Special Requirements:
Essential duties require the following physical skills andworkenvironment:

• Ability to work in a standard office environment with some ability to sit for long periods of times and twist; availability for shift work, on-call, and stand-by.

Dispatcher IIIn addition to the qualifications of Dispatcher I:

Knowledge of:

• Standard broadcasting procedures and rules.
• Uses and capabilities of the City's computer aided dispatch system. Geographic features and streets within the area served and other user agencies.
• Department procedures and policies pertaining to the dispatching of City emergency equipment and those of other user agencies.
• Public safety classification codes and computer commands.

Skill to:

• Operate a sophisticated computer aided dispatch system quickly and accurately.
• Operate a computerized dispatch teletype and other office equipment quickly, accurately and, at times, concurrently.

Ability to:

• Assist in training new employees.

Experience and Training Guidelines:
Any combination equivalent to experience and training that would provide the requiredknowledge, skills, and abilities would be qualifying. A typical way to obtain the knowledge, skills, and abilities would be:

Experience:

• Two years of public safety dispatch experience comparable to that of a Dispatcher I in the City of Reedley.

Training:

• Equivalent to the completion of the twelfth grade.

Special Requirements:
Essential duties require the following physical skills and work environment:

• Ability to work in a standard office environment with some ability to sit for long periods of times and twist; availability for shift work, on-call, and stand-by.