This position is responsible for receiving 911 calls and processing dispatch services to other agencies in response to emergency calls associated with dispatch.
Monitors radio and maintains contact with all units on assignments; monitors safety status and locations.
Receives and processes 911 emergency and non-emergency calls; determines the nature and location of emergencies.
Provides guidance to victims and families of victims in emergency situations.
Operates the Computer Aided Dispatch (CAD) system to enter and retrieve information.
Receives and processes vehicle registration requests, driving records, and warrant information.
Enters, modifies, cancels, and clears warrants.
Monitors assigned building surveillance systems.
Monitors gate operation to ensure authorized access.
Perform any other duties as assigned.
Knowledge, Skills, and Abilities
Knowledge of relevant federal and state laws and local ordinances.
Knowledge of county and department policies and procedures.
Knowledge of National Crime Information Center (NCIC) procedures and rules.
Knowledge of Webb County streets and roads.
Knowledge of fire and Emergency Medical Service (EMS) dispatch procedures.
Skill in multitasking.
Skill in operating phones, radios, and computer programs effectively in stressful situations.
Skill in planning, organizing, analyzing, decision making, and problem solving.
Skill in public and interpersonal relations.
Skill in oral and written communication.
Skill in dealing professionally with people experiencing all levels of emotions.
Skill in completing correspondence and administrative reports.
Ability to communicate orally and in writing in the English language and orally in the Spanish language.
Must have a high school diploma or GED from an accredited institution.
Must have at least one ( 1 ) year of work experience.
Complexity/Scope of Work
The work consists of related dispatch duties. The need to respond to emergency situations contributes to the complexity of the position.
The purpose of this position is to dispatch personnel in response to emergency and non-emergency calls for service. Successful performance contributes to the department's efficient and effective response to emergencies.
Physical Demands/Work Environment Occasionally
Ascending or descending ladders, stairs, scaffolding, ramps, or poles.
Moving oneself in different positions to accomplish tasks in various environments, including tight and confined spaces.
Remaining in a stationary position, often standing or sitting for prolonged periods.
Moving to accomplish tasks or moving from one worksite to another.
Assessing the accuracy, neatness, and thoroughness of the work assigned.
Working in low temperatures.
Working in high temperatures.
Working in noisy environments.
Light work that includes carrying objects up to 20 pounds.
Constantly
Communicating with others to exchange information.
Repeating motions that may include the use of wrists, hands, and/or fingers.
Sedentary work that primarily involves sitting/standing.
Other Requirements/Information
Must possess a valid and current driver's license.
Drug and Alcohol Policy applies to this job. Pre-employment drug/alcohol testing, Motor Vehicle Record (MVR) and criminal background checks are required.
This position is covered by Civil Service; therefore, is subject to the Civil Service Rules and Regulations in addition to all other Webb County policies.
Valid Texas Driver’s License* *If the applicant holds an out-of-state license, a State of Texas Driver’s License must be obtainedprior to employment.
