Dispatcher

Description

Let’s share a little about FBS and then we welcome you to apply:

• We are so proud to be 100% Employee Owned. We hire owners, not employees! This means that employees earn ownership in our company through their work and build their net worth based on the company’s change in value over time.
• For our seventh consecutive year, we ranked in Idaho's Top 10 Best Places to Work.
• Franklin Building Supply is a lumber and building material company that has been in business for more than 45 years. We have locations spread across Idaho and one in Nevada.
• We supply just about everything besides plumbing and electrical to build homes. Our focus is on serving professional home builders. Along with supplying materials, we install a wide range of products including framing, overhead doors, insulation, gutters, siding, and more. We also manufacture trusses, cabinets, doors, and granite countertops.
• Our company is full of outstanding people who have worked for Franklin Building Supply for 10, 20, or 30 years. We’re working harder than anyone else in our market to get better every day, adding value for customers and improving the value of our company for our employee-owners.
• We are committed to working safer, smarter, and more efficiently than ever before. We are investing significant tools, equipment, training, and positions like this to help our team reach its potential.
• Along with competitive compensation, we offer competitive benefits that would be expected including medical/Rx, vision and dental insurance, 401(k), paid time off, holiday pay, disability & life insurance, etc.

Primary purpose: Checking the arrival of incoming products from our vendors in a timely manner. Invoicing all the orders for that day. Assisting in scheduling requests for finish building materials from salesman and account coordinators. Communicating and helping drivers with delivery questions and reaching out to the correct party to find a solution. Helping our production team with inventory issues. Creating and scheduling credits.

Some duties and responsibilities include:

• Effective checking of AWP: Efficiently verifying incoming product deliveries in a timely and organized manner, while accurately documenting storage locations on corresponding paperwork.
• Efficient Scheduling: Assisting in scheduling deliveries and returns effectively, optimizing logistics for timely service. Change dates on the computer & paperwork when needed.
• Emails: Constantly checking the inbox and responding in a timely manner, while keeping everything organized.
• Sales Engagement: Effectively listen and communicate with Salesmen, and Account Coordinators to meet their customer’s needs.
• Software Proficiency: Utilize Bis Track software to check incoming products, create returns, and invoice customers’ orders accurately.
• Dispatch Management: Communicate with our drivers and sales team with job-site questions and concerns, delivery time updates, job-site access, etc.
• Multi-Location Collaboration: Work seamlessly with multiple locations to coordinate materials and deliveries.
• Collaboration with different departments: inter-departmental communication regarding inventory shortages, processing back orders, and tracking expected delivery dates for outstanding materials.
• Flexibility: Be open to performing other duties as assigned to support the team and department.

Requirements

Qualification:

• Keyboarding Skills: Proficiency in keyboarding and computer usage.
• Effective Communication: Skilled communicator in person, over the phone, and through email, with strong interpersonal and negotiating skills.
• Attention to Detail: Detail-oriented with the ability to plan ahead and adapt to changing conditions.
• Proactive Planner: Ability to manage time wisely and keep your work organized for efficiency.

Strongly Preferred:

• Customer-Focused: Knowledge & understanding of construction builders’ needs and developing practical, realistic solutions that ensure a positive customer experience with our company.
• Experience: Previous experience in load building, forklift operation, manufacturing, and jobsite delivery operations.

Why Join Us:

• Team Collaboration: Be part of a collaborative team that values your contributions and teamwork.
• Learning Opportunities: Gain valuable experience in logistics, customer service, and building materials operations.
• Career Advancement: As you excel in your role, there may be opportunities for career advancement within our organization.
• Customer-Centric: Play a crucial role in ensuring our customers receive top-notch service and satisfaction.