About Us:
Born from Loloi Rugs – an industry leader that has been trusted by thousands of the world’s top designers and retail stores – Joon Loloi is an e-commerce retail destination delivering an insider's perspective on home furnishings. Our online selection of furniture, rugs, lighting, and décor is a combination of exclusive in-house design, signature trademarks, and expertly curated pieces for every room and everyone.
Security Advisory: Beware of Frauds
Protect yourself from potential fraud and verify the authenticity of any job offer you receive from Loloi. Rest assured that we never request payment or demand any sensitive personal information, such as bank details or social security numbers, at any stage of the recruiting process. To ensure genuine communication, our recruiters will solely reach out to applicants using an @loloirugs.com email address. Your security is of paramount importance to us at Loloi, and we are committed to maintaining a safe and trustworthy hiring experience for all candidates.
We’re seeking a Director of Site Merchandising & Operations to lead the strategy and execution of our digital storefront experience across both Joon Loloi and Loloi Rugs. This is a people management role with direct ownership of site operations, platform management, and cross-functional delivery — sitting at the intersection of merchandising, marketing, UX, and engineering. The ideal candidate brings both strategic vision and operational precision: someone who can set the direction for onsite search, product discovery, and content staging while holding a high bar for quality, speed, and data accuracy across every launch.
Responsibilities:
Site Merchandising & Product Discovery
- Own the strategy and execution of product navigation, onsite search, filtering, and product ranking with a goal of category storytelling and conversion
- Build and manage seasonal site merchandising plans using web analytics, merchant input, and competitive benchmarking
- Optimize sort order, search results, PDP/PLP layouts, and landing pages to maximize CRO across all categories
- Drive Search revenue channel growth through Algolia configuration, synonym management, and query performance tuning
Site Operations & Launch Management
- Manage the production schedule for new product launches, site events, and promotional campaigns in alignment with marketing and merchandising calendars
- Oversee storefront QA standards — ensuring UAT, staging, and preview environments are current with data, copy, and digital assets
- Lead data transposition practices from PIM to commerce, search, and CMS platforms, maintaining accuracy and compliance standards
- Deliver production-ready content staging per Figma design handoffs and partner with photo operations on asset naming, tagging, and QC
- Respond to product setup and data issues per priority and SLA; drive root cause resolution and process improvements
Platform Ownership & Systems
- Serve as product owner for CMS (Contentful), onsite search (Algolia), UGC (Bazaarvoice), and the eCommerce segment of the brand PIM
- Ensure product feeds are accurately syndicating data to all downstream destinations in partnership with the growth team
- Partner with engineering to communicate and escalate system bugs, platform issues, and integration gaps
- Build and drive product launch automation improvements and cross-functional process alignment
People & Cross-Functional Leadership
- Lead and develop thre direct reports: an eCommerce Specialist(s) and a Web & Content Producer
- Serve as the liaison between digital merchandising, website development, and marketing to deliver a cohesive, on-brand customer experience
- Partner with Business Ops and Analytics to generate reporting, measure efficacy, and drive site optimization decisions
- Bring thought leadership and a customer-first lens to cross-functional initiatives and digital roadmap discussions
Experience, Skills, & Ability Requirements
- 7+ years of experience in eCommerce site merchandising, web production, or digital commerce operations
- Proven people management experience — you’ve led, coached, and developed a team
- Hands-on platform ownership: Algolia (search configuration and analytics), Contentful (CMS), Bazaarvoice (UGC), and a PIM system
- Experience with one or more commerce platforms: UltraCommerce, Shopify, BigCommerce, Commercetools, or similar
- Deep fluency in eCommerce analytics: behavioral data, conversion path metrics, SEO signals, search and filter performance, and feed health
- A/B testing experience — ability to interpret results and apply findings to merchandising and search decisions
- Proficiency in data transposition, product data compliance, and catalog governance across systems
- Expert-level Excel skills (pivot tables, Vlookup complex formulas)
- Content Management Systems and content staging from design handoff to production
- Onsite search management: ranking logic, synonyms, no-result optimization, query analytics
- Product Information Systems: data syndication, governance, and attribute schema management
- Promotional and site event management: coordination, QA, and production scheduling
- UGC syndication and catalog management
- SEO measurement and keyword/phrase performance interpretation
- Product feed syndication accuracy and feed health monitoring
- Bachelor’s degree in Business, Computer Science, Marketing, or a related field
What We Offer
- Health, dental, and vision benefits
- Paid parental leave
- 401(k) with employer match
- A culture of meritocracy that fosters ongoing growth opportunities
- A stable, growing family-owned company that looks after its employees
Loloi Rugs does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits. We seek a diverse pool of applicants and consider all qualified candidates regardless of race, ancestry, color, gender identity or expression, sexual orientation, religion, national origin, citizenship, disability, Veteran status, marital status, or any other protected status. If you have a special need or disability that requires accommodation, please let us know.
