Hudson is seeking a Director of Retail Operations I to lead multi-brand retail operations with annual revenue up to $6M. You’ll drive sales growth, operational excellence, and exceptional customer experiences while building strong relationships with landlords, unions, DBE/Joint Venture partners, and brand representatives. This role requires strategic leadership, hands-on oversight, and a passion for developing high-performing teams.
Why You’ll Love Working Here
We offer meaningful rewards, career growth, and a supportive environment, including:
- Health, dental, and vision insurance
- Generous paid time off (vacation, flex, or sick days)
- Holiday pay
- 401(k) retirement plan
- Company-paid life insurance
- Tuition reimbursement
- Employee discounts across all company brands
- Employee assistance program
- Career development and training opportunities
- Referral bonuses for referring friends
Benefits may vary by position; please check with your recruiter for details.
What You’ll Do
- Lead Strategically: Partner with SVP/VP of Retail Operations to set revenue, expense, profit, and inventory goals; analyze KPIs and implement corrective actions with full P&L accountability.
- Drive Operational Excellence: Ensure SOP compliance, oversee audits, manage opening/closing procedures, and collaborate with ACDBE partners on reporting and certification processes.
- Develop Teams: Make hiring, promotion, and termination decisions; conduct performance evaluations; champion employee engagement, coaching, and diversity initiatives.
- Manage Finances: Monitor financial and operational data, deploy resources efficiently, and collaborate on strategic financial decisions.
- Oversee Stakeholders: Maintain relationships with landlords, brand partners, and DBE stakeholders; coordinate facility maintenance and improvements.
- Optimize Retail Operations: Oversee store assortments, marketing support, inventory levels, receiving processes, and vendor communications.
- Ensure Brand & Market Excellence: Maintain compliance with brand standards, CBAs, lease agreements, and visual merchandising; monitor trends and consumer behavior to inform operations.
- Innovate & Grow Revenue: Develop strategies to increase sales, resolve complex issues, and drive adoption of new technologies.
What We’re Looking For
Experience & Education:
- 8+ years of combined education and professional experience in retail operations
- 3+ years supervising operations teams
- Bachelor’s degree in a relevant field can satisfy up to 2 years of experience
Skills & Competencies:
- Expertise in retail, travel retail, or multi-brand environments
- Strong financial acumen and P&L management experience
- Knowledge of retail product and service quality standards
- Exceptional interpersonal, coaching, and communication skills
- Strong organizational, critical thinking, and problem-solving abilities
- Business acumen and strategic planning mindset
- Proven ability to create positive work environments, lead teams, and drive operational excellence
Additional Information
- Reports to the Vice President of Retail Operations
- Work schedule is varied and rotating, including opening, peak, and closing shifts
Ready to join us? Apply now to become a key part of our dynamic retail operations team at 30th Street Train Station!
Avolta, including Dufry, HMSHost Corporation, Hudson, and affiliates (“the Company”), is an equal opportunity employer. It is the Company’s policy to ensure equal employment opportunity in all aspects of employment and to comply with anti-discrimination laws and regulations. The Company prohibits discrimination and harassment of any type and provides equal opportunities to applicants and team members without regard to actual or perceived race, color, creed, age, religion, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, national origin, disability, military service and veteran status, ancestry, citizenship status, marital status, protected medical condition as defined by applicable state or local law, genetic information, or any other basis protected by applicable federal, state or local laws and ordinances (referred to as “protected characteristics”).
