This position needs relocation to the Caribbean.
Director of Pool & Beach | Luxury Resort | Caribbean
A premier ultra-luxury resort set along one of the Caribbean's most coveted coastlines is seeking a dynamic and experienced Director of Pool & Beach to lead its Pool, Beach, and Watersports operations. This is an exceptional opportunity for a senior hospitality leader to shape the guest experience across a world-class outdoor portfolio.
About the Role
The Director of Pool & Beach provides strategic and operational leadership across all pool, beach, and watersports facilities. As a senior leader and brand ambassador, this individual sets the tone for service excellence, team performance, and guest satisfaction — balancing long-term strategic vision with an active, hands-on presence on the ground.
This role is as much about inspiring a team in the sand as it is about managing budgets and driving departmental strategy.
Key Responsibilities
Strategic & Operational Leadership
- Provide strategic direction and day-to-day oversight of all pool, beach, and watersports operations.
- Develop and execute departmental goals aligned with the resort's broader business strategy.
- Monitor service standards, operational procedures, and guest satisfaction metrics, implementing continuous improvement initiatives as needed.
- Oversee scheduling, seasonal programming, and staffing strategies in line with occupancy and revenue forecasts.
- Ensure all recreational areas are consistently clean, safe, well-maintained, and brand-compliant.
- Oversee the setup and execution of beach events, private functions, wellness activations, and group experiences.
- Conduct and document daily facility and equipment inspections.
- Maintain effective inventory management and procurement controls.
Guest Experience & Service Excellence
- Champion and uphold luxury service standards, ensuring consistent, personalised delivery across all touchpoints.
- Lead by example in anticipatory, guest-first service.
- Proactively address guest concerns and implement effective service recovery strategies.
- Drive innovation in recreational programming and guest experiences.
- Ensure seamless coordination of watersports activities, equipment rentals, and billing processes.
Financial & Commercial Management
- Develop and manage the departmental budget, with full accountability for cost control and financial performance.
- Identify and drive revenue opportunities through programming, activations, and upselling.
- Monitor payroll, productivity, and operational costs to maximise profitability.
- Oversee asset management and contribute to capital planning.
People Leadership & Development
- Build, lead, and inspire a high-performing team of approximately 30 employees, including an Assistant Manager, Supervisors, and Team Leads.
- Oversee recruitment in collaboration with the People & Culture team.
- Develop succession plans and individual growth pathways for team members.
- Conduct performance evaluations and maintain accountability at all levels.
- Foster a culture of collaboration, inclusion, and continuous improvement.
- Ensure consistent training programmes, including annual retraining and safety certifications.
Watersports & Safety
- Ensure all watersports operations comply with relevant safety, regulatory, and compliance standards.
- Oversee regular inspections of equipment and facilities.
- Maintain current First Aid and CPR certification; ensure team-wide compliance.
- Ensure team readiness to respond to water-related emergencies.
Interdepartmental Collaboration & Compliance
- Maintain strong working relationships with F&B, Engineering, Housekeeping, Security, Events, and People & Culture teams.
- Coordinate preventive maintenance and capital improvement projects.
- Ensure full compliance with all Health & Safety regulations, risk assessments, and emergency procedures.
- Report and document hazards, incidents, and accidents promptly.
Candidate Profile
- Minimum 5–7 years of progressive leadership experience in luxury hospitality.
- Minimum 3–5 years in a senior management role overseeing Pool, Beach, Recreation, or Resort Operations.
- Proven track record managing large teams and departmental budgets.
- Strong background in beachfront, watersports, or resort recreational operations preferred.
- F&B Managers with multi-outlet management experience are encouraged to apply.
- Caribbean experience is strongly preferred.
- Experience with Forbes and LQA standards strongly preferred.
- Executive presence with strong coaching, communication, and conflict resolution skills.
- Financially astute with experience in budgeting, forecasting, and cost control.
- Physically active and comfortable in an outdoor, beachfront working environment.
- Single status preferred; all candidates will be considered.
Compensation & Benefits
💰 Base Salary
USD $54,000 per annum + service charge and other benefits to be shared by the recruiter.
