Director of Operations

A well-established luxury real estate company is seeking a detail-oriented Director of Operations to oversee and enhance daily operations for its dynamic team in Long Grove. The Director of Operations serves as a central part of the organization, overseeing day-to-day office functions, supporting brokers and leadership, streamlining workflows, and upholding a high standard of client service. This role calls for excellent organizational ability, operational awareness, strong attention to detail, and an understanding of the luxury real estate landscape. The position offers a salary range of $70,000 to $100,000.

Responsibilities of the Director of Operations:

• Support the day-to-day operations of a high-performing residential real estate office.
• Help maintain efficient workflows across transactions, listings, and internal processes.
• Provide operational and administrative support to brokers and internal teams as needed.
• Assist with onboarding, training, and ongoing support for brokers and staff.
• Coordinate with vendors and external partners to support marketing and client service needs.
• Help ensure materials, documentation, and systems remain accurate, organized, and compliant.
• Support bookkeeping, payroll and other financial reporting functions.
• Partner with leadership on operational improvements and growth initiatives.
• Assist in maintaining technology tools and systems used by the brokerage.

Qualifications of the Director of Operations:

• A minimum of five years of experience leading operations within a real estate environment.
• Demonstrated ability to lead, mentor, and manage teams, with a proven history of fostering strong, results-driven performance.
• Advanced proficiency with CRM tools, MLS systems, and industry-specific real estate technology.
• Comprehensive understanding of real estate brokerage operations, transaction workflows, and regulatory compliance (brokerage background strongly preferred).
• Outstanding organizational and time-management skills, with a keen eye for detail and the ability to juggle competing priorities in a fast-paced setting.
• Solid financial expertise, including experience with budgeting, forecasting, and tracking key performance indicators.
• Strong written and verbal communication skills, paired with a polished, professional presence and a commitment to exceptional client service.

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