Director of ISP Infrastructure

HNM Systems is the leading tech-enabled professional services provider, shaping the workforce across the telecom, energy, and technology sectors. We connect top specialized talent with direct hire, contract-to-hire, and consulting opportunities that drive fiber expansion, digital infrastructure, wireless networks, and smart grid energy solutions. Our innovative approach delivers high-impact workforce development and consulting outcomes, with a 94% success rate in talent placement and project execution. Relentlessly people-driven, HNM Systems sets the industry standard through an unwavering commitment to exceptional employee experience—establishing a trusted “home base” for our consultants and long-term value for our clients.

About the Role

P&L minded leader launching and scaling data center ISP program in the Phoenix, Arizona market. Own delivery excellence, safety, and customer satisfaction across multiple concurrent projects while building a high-performing team and repeatable delivery model.

Responsibilities

• Own project delivery from pre construction through closeout: estimating support, staffing plans, scheduling, materials, QA/QC, and handover.
• Stand up ISP field operations playbooks: MOP/SOP templates, labeling standards (TIA-606), test & certification workflows, photo and as-built requirements.
• Recruit, develop, and retain ISP talent (techs/leads/estimators); implement training ladders and safety culture (OSHA compliance).
• Direct customer engagement with hyperscale and enterprise operators; manage SLAs, scorecards, and executive readouts.
• Coordinate with GC, electrical, OSP, and data center operations for integrated delivery; resolve field escalations.
• Forecast labor and materials; manage margins, WIP, and change orders in partnership with finance and PMO.
• Drive continuous improvement—standard kits, prefab opportunities, tool control, and digital reporting (photos, dailies, SiteTracker/Sage).

Qualifications

• 7–10+ years in structured cabling/data center builds with 3+ years leading field teams or programs.
• Proven record delivering ISP scopes in live/greenfield data centers for hyperscaler/colocation clients.
• Fluency in TIA/EIA standards, test/certification, and documentation best practices.
• Financial acumen: estimating, margin management, risk mitigation, and change order strategy.
• Strong client-facing presence; able to represent the company with executives and site leadership.
• BICSI RCDD or DCDC, OSHA 30, PMP a plus; manufacturer certifications (CommScope/Corning, etc.) strongly preferred.
• Must meet customer background/drug requirements and maintain site badges as needed.

Pay range and compensation package

• Annual Base Salary: $165,000 to $185,000, depending on experience
• Bonus Structure: Performance-based bonuses included
• Comprehensive Benefits Package:
• Health insurance
• Dental insurance
• Vision insurance
• 401(k) plan with company match
• Life insurance
• Long-term disability insurance
• Paid Time Off (PTO)
• Etc.

Equal Opportunity Statement

The above statements are intended to describe the general nature and level of work being performed by the incumbent(s) of this job. They are not intended to be an exhaustive list of all responsibilities and activities required of the position. This job description is subject to revision, and it may be updated to reflect changes in the role or organization. HNM Systems utilizes legally permissible drug and background checks as part of our screening process. Essential requirements of the position include eligibility to work for any U.S. employer without sponsorship now or in the future. It is the policy of HNM Systems, Inc., to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information and/or marital status. HNM Systems, Inc is compliant with the Fair Chance Ordinance as applicable and will consider all qualified applications for employment.