Director of First Impressions

Director of First Impressions

Guardian Financial | Bentonville, AR

If you’re warm, polished, reliable, and great with people, this could be a strong fit.

Guardian Financial is hiring a Director of First Impressions to be the first voice clients hear on the phone and the first person they see when they walk into the office. This role is essential to creating a welcoming, professional client experience while helping the advisory team stay focused on workshops, meetings, and day-to-day client service.

This is more than a front desk role. You’ll help keep the office running smoothly, support scheduling and client communication, and play a key part in how clients experience the firm from the moment they connect with us.

Compensation: $22–$25/hour

What you’ll do:

• Answer incoming phone calls with professionalism and warmth
• Greet clients and create a strong first impression in the office
• Schedule appointments and support calendar flow
• Assist with confirmation calls for workshops and events
• Help with administrative support tied to client meetings and advisor workflows
• After 90 days, assist with basic client applications, deposits, and withdrawals
• Maintain a dependable, polished presence in the office from 9:00 AM to 5:00 PM

What we’re looking for:

• Strong phone etiquette
• Customer service experience
• Friendly, personable communication style
• Professional presence and strong interpersonal skills
• Ability to learn quickly and follow training
• Reliability and punctuality

Nice to have:

• Reception or administrative experience
• Experience in a financial services or professional office environment

This role is ideal for someone who takes pride in making people feel welcome, keeping things organized, and being the person the team can count on every day.