Job Title: Director of Environmental Services & Patient Transport
Department: Environmental Services & Patient Transport
Reports To: Metz EVS District Manager
Location: CHKD Hospital, Norfolk VA (relocation assistance is available)
Salary: 110K Bonus Eligible
Position Summary
Metz Environmental Services is seeking an experienced, dynamic, and results-oriented Director of Environmental Services & Patient Transport to lead critical support operations at a Level 1 Pediatric Trauma Hospital. This leadership role is responsible for overseeing all EVS and patient transport functions, ensuring a safe, clean, efficient, and patient-centered environment that supports exceptional clinical outcomes.
The ideal candidate will have a minimum of 5 years of progressive leadership experience in acute care operations, with a proven track record of driving operational excellence, improving patient throughput, and building high-performing teams in complex healthcare environments.
Key Responsibilities
- Provide strategic and operational leadership for Environmental Services and Patient Transport departments across all hospital areas
- Ensure the highest standards of cleanliness, disinfection, infection prevention, and patient safety
- Oversee patient transport operations to ensure timely, efficient, and safe movement of patients, supporting clinical flow and patient satisfaction
- Develop and implement best practices, policies, and procedures aligned with regulatory standards (CDC, OSHA, Joint Commission)
- Monitor and drive performance through KPIs including HCAHPS, quality assurance, patient experience, bed turnaround times, and transport response times
- Collaborate with Nursing, Infection Prevention, Perioperative Services, Emergency Department, and Hospital Leadership
- Lead, coach, and develop managers, supervisors, dispatchers, and frontline staff across both departments
- Manage departmental budgets, labor productivity, scheduling models, and supply utilization
- Identify and implement process improvements and technology solutions to enhance efficiency and service quality
- Ensure compliance with all safety, regulatory, and accreditation standards
Qualifications
- Minimum 5 years of leadership experience in acute care hospital operations (EVS, Patient Transport, or Support Services required)
- Proven success managing multi-functional teams in a fast-paced healthcare environment
- Strong knowledge of infection prevention, hospital cleaning standards, and patient transport logistics/workflow
- Demonstrated ability to improve operational metrics, patient flow, and service quality outcomes
- Experience with budget management, labor optimization, and performance improvement initiatives
- Excellent leadership, communication, and stakeholder engagement skills
- Bachelor’s degree required (Healthcare Administration, Business, or related field preferred) advanced degree a plus
What We Offer
- Competitive salary with performance-based incentives
- Comprehensive benefits package (medical, dental, vision, 401k, PTO)
- Opportunity to work in a mission-driven pediatric trauma environment
- Career growth and professional development opportunities
Please submit your resume along with a brief cover letter highlighting your leadership experience, operational achievements, and impact on patient care and throughput.