The Director – Epic User Readiness is responsible for leading the enterprise strategy, execution, and continuous improvement of Epic user readiness programs across the organization. This role ensures clinicians, operational staff, and administrative users are fully prepared to adopt Epic systems through effective training, communication, change management, and go live support. The Director plays a critical role with Epic implementations, upgrades, and optimization efforts by driving adoption, minimizing disruption, and enabling users to achieve proficiency and confidence in Epic workflows. This leader partners closely with clinical, operational, revenue cycle, IT, and executive stakeholders to ensure successful system deployment and sustained performance.
User Readiness Strategy & Governance
- Develop and execute an enterprise Epic User Readiness strategy aligned with organizational goals, timelines, and Epic best practices
- Establish governance and standards for Epic training, change management, communications, and readiness assessments
- Define readiness metrics, milestones, and success criteria for Epic implementations and upgrades
- Serve as the executive owner for Epic user adoption, training effectiveness, and go‑live preparedness
Epic Implementation & Deployment Support (Core Responsibility)
- Lead all user readiness activities for Epic implementations, expansions, and upgrades, including:
- Initial Epic go‑lives
- Module rollouts and phased deployments
- Foundation changes and version upgrades
- Mergers, acquisitions, and Epic migrations
- Partner with application, clinical, and operational leaders to align training and readiness plans with future‑state workflows
- Develop and oversee integrated readiness plans covering training, communications, credentialing, and go‑live staffing
- Direct command center staffing models, at‑the‑elbow support, post‑go‑live transition, ongoing user readiness education related to upgrades, and new hire orientation to Epic programs
Epic Training & Education Leadership
- Oversee the design, development, and delivery of Epic training programs for all user roles, including physicians, nursing, ancillary staff, revenue cycle, and administrative users
- Ensure training content aligns with Epic build/optimizations, standardized workflows, and organizational policies
- Manage training delivery models, including classroom, virtual, e‑learning, and blended approaches
- Ensure Epic proficiency‑based training standards are met and measured prior to go‑live
- Partner with Epic, third‑party vendors, and internal teams to leverage best‑in‑class training methodologies
Change Management & Communications
- Lead enterprise Epic change management strategy to support adoption and reduce resistance
- Develop and execute Epic communication plans that inform, engage, and prepare users for system changes
- Align readiness messaging across clinical, operational, and executive leadership
- Serve as a key advisor to leaders on change impacts, readiness risks, and mitigation strategies
Stakeholder Partnership & Engagement
- Partner closely with clinical leadership, operations, revenue cycle, HR, and IT teams
- Serve as a trusted advisor to physician, nursing, and operational leaders regarding Epic readiness and adoption
- Facilitate forums for feedback, issue resolution, and continuous improvement
- Provide regular status updates and readiness assessments to executive leadership
Team Leadership & Development
- Lead, mentor, and develop user readiness, training, and change management teams
- Define roles, responsibilities, performance expectations, and career development pathways
- Build and sustain an engaged, high‑performing team focused on customer experience and outcomes
- Ensure appropriate staffing and coverage during implementation and go‑live periods
Optimization & Continuous Improvement
Work Environment
- On‑site
- Extended hours required during Epic go‑lives and major upgrades
- Travel as needed for off-site vendor training, as well as instruction sessions throughout Baptist Health Care’s facilities
