Director-Digital Product Operations

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Enterprise Data Management & Products (EDMP), a key part of our Technology organization, focuses on delivering data products that fuel business growth and unlock value, while also shaping robust data management strategies and governance solutions. Our aim is to propel growth, unlock potential, enhance efficiency, manage risk, and foster talent. By prioritizing enterprise growth across all sectors, we create solutions that enhance satisfaction and value, streamline operations for scalability, and maintain trust and security.

Role Description:

At Enterprise Data Products (EDP), we aim to deliver exceptional customer experience every day, empowering the enterprise to use trusted data and insights enabled through a best-in-class suite of products. As Director, you will lead the Platform Governance team for Lumi, our next-generation Big Data platform.

In this role, you will operate at the intersection of data, technology, risk, and regulatory compliance, shaping and scaling a governance framework that enables innovation while ensuring enterprise-grade controls. You will define and drive the governance strategy for Lumi, partnering across engineering, product, risk, audit, and policy teams to ensure the platform is secure, compliant, and built for scale.

Key Responsibilities:

• Define and lead the enterprise governance framework for Lumi, embedding regulatory, policy, and technology standards into platform design and operations
• Drive alignment across multiple lines of defense (risk, compliance, audit, and legal) to modernize and scale governance practices for data and AI use cases
• Oversee platform risk assessments, audits, and control evaluations, ensuring transparency, consistency, and audit readiness across all platform capabilities
• Establish scalable governance models that balance innovation and control, enabling rapid adoption of Lumi while maintaining regulatory resilience
• Partner with product and engineering teams to integrate governance, data controls, and compliance requirements directly into platform workflows and tooling
• Lead initiatives to modernize governance through automation and emerging technologies (e.g., GenAI-enabled knowledge management, audit acceleration)
• Influence enterprise data strategy by shaping how governance is applied across critical data domains and high-value production use cases, and by establishing scalable governance patterns adopted across other major enterprise platforms
• Build and develop a high-performing team, fostering a culture of accountability, critical thinking, and continuous learning

Qualifications:

• Deep experience in data platform governance, risk management, and technology controls within a complex, regulated environment
• Strong understanding of data platforms, analytics, and emerging AI/ML use cases, with the ability to translate governance requirements into scalable solutions
• Proven ability to operate across senior stakeholders and multiple lines of defense, driving alignment in ambiguous and high-stakes environments
• Experience leading large-scale, cross-functional initiatives with measurable enterprise impact
• Strong executive presence, with the ability to communicate complex topics clearly and influence decision-making at senior levels
• Demonstrated ability to balance innovation and control, enabling progress while maintaining compliance and risk standards

Preferred Qualifications:

• Experience with enterprise data platforms or cloud-based data ecosystems
• Familiarity with regulatory frameworks, audit processes, and financial services compliance requirements
• Experience driving automation or modernization of governance practices

Salary Range: $144,250.00 to $256,250.00 annually + bonus + equity (if applicable) + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.