Director of Cyber Delivery and Operations
Location: Remote, US-based. US Citizenship required.
****No third party recruiters, please.****
The Director of Cyber Delivery & Operations is responsible for leading Cyber Delivery & Operations as a business function, including ownership of delivery quality, client outcomes, team performance, and contribution to revenue growth. This role requires operating with a business-owner mindset, balancing delivery excellence, team performance, and commercial outcomes.
Key Requirements:
Business & Operational Ownership
- Accountable for delivery outcomes, including quality, margin, and client satisfaction, owns both successes and failures
- Demonstrated ability to proactively identify and resolve delivery risks, rather than reacting or escalating late ○ Establishes a culture of ownership and accountability across teams, minimizing dependency on escalation paths
- Contribute to and support revenue growth through account expansion and solution development
- Establish and track KPIs/KRIs across delivery, client experience, and team performance
- Drive forecasting, staffing strategy, and utilization management
- Makes clear, timely decisions with incomplete information, while maintaining alignment across stakeholders
Broad understanding across cybersecurity domains with demonstrated depth in one or more of the following:
- Governance, Risk, and Compliance (GRC)*
- Cyber resilience (incident response, crisis management, disaster recovery, continuity planning)*
- Cloud security (AWS, Azure, GCP)*
- Application and Cloud security*
- Identity and access management*
- Network and infrastructure security
- Data protection and privacy
- Threat management and detection engineering (* Strong domain depth preferred)
Experience integrating AI-enabled capabilities into cybersecurity programs (e.g., automation, analytics, governance, developer enablement). Deep technical AI/ML development experience is not required.
- Able to operate and build teams, services, and BU’s at scale to include:
- Building and scaling teams (multi-manager environments preferred)
- Operating in consulting or services organizations with delivery and revenue accountability
- Establishing repeatable delivery models, playbooks, and governance structures
Executive Leadership & Organizational Influence
- Demonstrated ability to operate as a unifying leader across teams and stakeholders, aligning competing priorities without creating friction or silos
- Proven experience building trusted relationships with executive leadership, grounded in transparency, accountability, and consistency
- Ability to navigate complex organizational dynamics without escalation, deflection, or reliance on positional authority
- Track record of developing leaders and empowering teams, rather than centralizing decision-making
- Demonstrates low-ego leadership, prioritizing team and organizational success over individual recognition
- Deep familiarity with frameworks: NIST CSF, NIST 800-53, ISO 27001, CIS Controls, Zero Trust, MITRE ATT&CK, CMMC, SOC2
- Proven success leading and delivering large, cross-domain security programs
- Strong executive presence with the ability to influence and communicate with CxOs and Boards.
- Relevant certifications (CISSP, CISM, CCSP, SABSA, TOGAF, or AI/ML certifications) strongly preferred.
- Prior experience with Big 4 companies or consulting is a plus.
- Demonstrated experience with account expansion through high-quality delivery and client satisfaction
- Demonstrated success in roles with increasing scope of organizational responsibility, not just depth of technical or delivery contribution
Years of Experience:
- 15+ years of progressive delivery experience in cybersecurity, IT risk, or information assurance
- 7–10 years in leadership roles, including board-level or executive stakeholder engagement.
Client-Facing Responsibilities
- Deliver billable cybersecurity leadership and advisory services, including potentially acting as interim/fractional CISO for clients (~25–35% billable, focused on high-value leadership and advisory engagements rather than task-level execution)
- Integrate AI-enabled security capabilities into client-facing delivery (e.g, advisory/assessments, threat detection, SOC automation, anomaly detection, adversarial AI defenses).
- Align client programs with recognized frameworks (NIST, ISO, CIS Controls, Zero Trust, MITRE ATT&CK, CMMC).
- Support business development through solution design, client presentations, RFP/RFI contributions, and executive-level relationship building. Leadership & Practice Development
- Define and evolve our cybersecurity Delivery & Operations strategy and organization
- Mentor and grow a team of cyber practitioners, fostering expertise in advisory, digital resilience and AI-enabled security.
- Collaborate across practices (cloud, AI/ML, data, digital engineering) to build integrated client offerings.
- Drive delivery excellence and repeatability with reusable playbooks, reference architectures, and governance models.
- Drive thought leadership within the cybersecurity team (e.g., brown bags, technical IP, speaking engagements, etc.)
- Drive continuous improvement initiatives (automation, tooling, AI augmentation)
- Establish clear delivery KPIs and reporting across all engagements
- Improve delivery consistency and client satisfaction scores
- Build repeatable delivery models and accelerators What Success Looks Like
- Strengthen alignment between delivery and business development
- Mentor and elevate leadership bench within the team
- Establish a high-trust, low-friction operating environment across delivery teams and leadership
- Reduce delivery escalations through proactive alignment, clear ownership, and strong communication rhythms
- Successfully transitions the team from reactive delivery to a proactive, structured, and scalable operating model
Certifications (Required or Nice to Have)
- Bachelor’s degree required; Master’s degree in Cybersecurity, Computer Science, or related field strongly preferred.
Certifications in CISSP, CISA, CRISC, etc. is a plus.
Software Platform Knowledge Familiarity with leading cybersecurity tools including (but not limited to): Qualys, Tenable, Sailpoint, Wiz, Crowdstrike, Snyk, Veracode, Okta, Axonius, AI Cyber tools
Expected Travel (Client and Internal)
- Expected travel 25%-30% for internal and client meetings (as needed)
