Job Title: Digital Operations Manager
Location: Columbus, OH 43230
Duration: 5 Months
Job Type: Temporary Assignment
Work Type: Hybrid
Payrate:$ 48.00 - 48.00/hr.
Overview:
TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. The below job opportunity is to one of Our clients who is a global leader in personal care and home fragrance, including top-selling collections for fine fragrance mist, body lotion and body cream, 3-wick candles, home fragrance diffusers and liquid hand soap.
Job Description:
- Responsible for supporting key functional initiatives that have cross-functional reach and impact. Specific to this role, supporting the Digital Redesign/Relaunch program embedded with the Digital team.
- Key oversight includes working cross-functionally and with leadership to continually improve operations, processes and collaboration with an omni-channel lens.
- Responsible for providing oversight and connection for the program on the following: planning and flighting work (including looking ahead for potential risk/opportunities); day-to-day activities; tracking to deliverables; timelines; and being the connective tissue between all cross-functional teams engaged in the program. The Manager acts as a liaison between Digital leadership and cross-functional teams and partners in all areas of the business.
Responsibilities:
- Manages Digital program priorities, capacity and team development.
- Partners with operational and cross-functional leaders to drive the evolution of processes related to program delivery and other related workstreams.
- Drive decision making across multiple leadership levels to gain cross-functional alignment to achieve successful execution and rollout of initiatives.
- Establish and Lead proactive approach to contingency planning and cross functional alignment to support changing business needs.
- Create, Manage and Lead detailed step by step calendar that supports business processes and interdependencies.
- Develops, documents and maintains standard operational procedures, checklists and process flows for projects and digital workstreams.
- Understands, and tracks to omni stores + digital master calendars to inform program planning and deliverables.
- Management of overall deliverables and expectations supporting the digital program.
- Identifies, assesses and communicates Digital program impacts to leadership/ and or broader team; risk assessment of missed deadlines and develop plans to get teams back on track.
- Owns business meeting agendas - prioritizing based on timelines and business need.
Qualifications & Experience:
- 5-7+ years of related work experience in retail or ecommerce roles that relate to the areas of Operations, Digital Product Teams, Project Management and/or Marketing
- Understanding of end-to-end business processes, cross functional responsibilities and process dependencies; understanding of digital work systems, data connection points, and business-user roles
- Collaboration focused individual with ability to create alignment and drive for resolution
- Ability to lead and influence people, that are not direct reports
- Ability to create, implement and communicate new processes
- Proven track record of managing people
- Strong project management and/or change management skillset, with the ability to manage initiatives from initial scope through implementation and assessment
- Ability to partner and communicate cross-functionally to build relationships with peers, direct reports and leadership teams
- Strong communication, follow-up, attention to detail and organization skills
- Software and computer proficiency (MS Office, Outlook).
Education:
- Bachelor’s degree preferred or equivalent work experience.
Core Competencies:
- Lead with Curiosity & Humility.
- Build High Performing Teams for Today & Tomorrow.
- Influence & Inspire with Vision & Purpose.
- Observe, Engage & Connect.
- Strive to Achieve Operational Excellence.
- Deliver Business Results.
TekWissen® Group is an equal opportunity employer supporting workforce diversity.
