Company Description
Growth99 is the premier full-stack growth platform tailored exclusively for aesthetic and elective wellness practices. Through a decade of refinement, we have developed proprietary marketing automation, AI-driven lead response, and expert-managed services including website design, SEO, and paid media. Our solutions are designed with a deep understanding of the patient journey, providing unmatched industry-specific marketing expertise. At Growth99, we partner with clinical leaders to drive success through specialized tools and strategies, delivering tangible growth for your practice.
Role Summary
The Paid Media Project Manager – Onboarding is the primary point of contact for new clients from deal close through campaign launch. This role owns the end-to-end onboarding experience: leading orientation calls, coordinating production across internal teams, managing client communication and approvals, and transitioning accounts to Recurring Services upon a successful launch.
This role is built for a detail-oriented, proactive communicator who thrives in a fast-paced agency environment and takes pride in delivering a smooth and professional client experience.
Core Responsibilities
Client Communication & Onboarding
- Serve as the primary Paid Media point of contact throughout the client onboarding lifecycle.
- Attend the Kick-Off Call and lead the Paid Media Orientation Call, covering scope, budget, campaign goals, target audience, access requirements, and timeline.
- Send organized recap emails after all client calls and maintain a single, cohesive email thread throughout onboarding.
- Document all campaign decisions and communication in HubSpot.
Project & Task Management
- Create, assign, and manage all onboarding tasks in Trello from orientation through launch.
- Coordinate deliverable production across internal teams — ad copy, landing pages, and graphics — and keep projects on timeline.
- Route client revision requests to the appropriate team and manage the feedback loop until approval is received.
Quality Control & Launch
- Ensure all deliverables complete internal QA (Strategist review, and Team Lead review for VIP accounts) before going to the client.
- Obtain written client approval before instructing the Tech Team to begin campaign setup and before authorizing launch.
- Send official launch confirmation, update the onboarding tracker, and transition the account to Recurring Services.
Tools & Systems
- Trello — Task creation, assignment, and project tracking
- HubSpot — Deal tracking, client communication logging, and documentation
- Paid Media Internal Collaboration Chat — Internal team coordination
- Google Sheets — Onboarding trackers and reporting
- Google Ads, Meta Ads, TikTok Ads, YouTube — Familiarity for campaign context and QA
Required Skills & Competencies
Project Management
- Ability to manage multiple concurrent onboarding projects with overlapping timelines and cross-team dependencies.
- Strong task delegation, deadline tracking, and milestone management within a project management platform (Trello or equivalent).
- Proactive risk identification and problem-solving to keep projects on track.
Communication
- Clear, professional, and timely written communication with clients throughout onboarding.
- Comfortable leading structured calls and delivering organized, detailed follow-up recaps.
- Skilled at setting and managing client expectations while maintaining a positive relationship.
Operational Aptitude
- Proficiency in CRM documentation and deal tracking (HubSpot or equivalent).
- Intermediate Google Sheets skills for tracker management.
- Basic familiarity with paid media platforms and tracking fundamentals (UTMs, pixels, GA4) for QA coordination.
- High attention to detail with a strong commitment to process compliance and accuracy.
Education & Experience
- Bachelor's degree in Marketing, Business, Communications, or a related field preferred.
- 2+ years of project management or client-facing operations experience in a digital marketing or agency setting.
- Experience coordinating across creative, technical, and strategic teams.
- Relevant certifications (Google Ads, Meta Blueprint, PMP, or equivalent) are a plus.
Success Metrics
- On-time campaign launch rate across all assigned onboarding accounts.
- Client satisfaction and communication quality throughout the onboarding process.
- Accuracy and completeness of HubSpot and Trello documentation.
- Low error rate at pre-launch QA and approval stages.
- Clean and timely account transitions to Recurring Services.
