Digital Manager 5 - Digital Money Movement Journey Leader for CB & CIB

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message.  In order to receive text message invitations, your profile must include a mobile phone number designated as “Personal Cell” or “Cellular” in the contact information of your application. 

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

The Strategy, Digital and Innovation (SDI) team forges the strategic direction of Wells Fargo, provides and manages our digital foundation and common capabilities, and transforms our business models to meet evolving customer needs and grow the company. The investments we are making will help the company create innovative digital banking experiences, and make it easier for customers to achieve their financial goals.

The Digital, Commercial Banking and Corporate & Investment Banking group is looking for a dynamic leader to join the Commercial Electronic Office® (CEO) product leadership team.  As the product management group responsible for the channel, digital experiences, and shared capabilities supporting our commercial and corporate customers, our team leads product development for the award-winning CEO portal and CEO Mobile iOS and Android apps, along with shared services for authentication, alerts, content management, entitlements, UI frameworks, and others. 

The Digital Money Movement Journey Leader for Commercial Banking and Corporate & Investment banking will own the overall strategy and end-to-end execution in creating and delivering transformational experiences that help customers manage payments and receivables while mitigating fraud.  This leader will have direct responsibility for the money movement journeys on CEO, rationalizing those that are already actively used by customers while designing and rolling out new customer-centric composite experiences.  Specifically, this leader/role will:

• Oversee the digital money movement strategy for commercial and corporate customers on CEO, with accountability for ensuring a customer-centric information architecture, robust and intuitive digital features, and a best-in-class customer experience.  
• Develop a close partnership with LOB leaders and Treasury Management product teams to ensure close alignment on roadmap, prioritization, and sequencing of enhancements. 
• Partner well with enterprise, consumer, and commercial payment strategy and delivery teams and serve as the primary touchpoint for digital experiences for commercial and corporate customers  
• Be responsible for managing and continuing to build out a team of skilled product managers supporting digital money movement experiences as product owners, empowered within cross-functional teams to achieve clear customer-centric business outcomes and OKRs.  
• Have excellent communication skills with the ability to influence at various levels of leadership.   
• Most importantly, be obsessively focused on customer needs, with experience in methodically testing hypotheses with customers early and often to ensure our digital experiences and capabilities meet the mark from a value, feasibility, and viability standpoint. 

Wells Fargo has an incredibly strong payments tradition, customer base, and range of capabilities, and you will lead the way in harnessing those capabilities through our next-gen customer experience on CEO.

As an Employee Manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically, you will: 

• Lead your team with integrity and create an environment where your employees feel included, valued, and supported to do work that energizes them.
• Accomplish management responsibilities which include sourcing and hiring talented employees, providing ongoing coaching and feedback, recognizing and developing employees, identifying and managing risks, and completing daily management tasks.

• 10+ years of experience in one or a combination of the following: digital customer experience, digital product/program management, digital platforms, or digital consulting
• 10+ years of leadership experience

• Extensive experience and understanding of payment products and rails, specifically B2B and B2C payment offerings 
• Has operated in a scaled agile environment, ideally managing product owners  
• Experience evaluating, integrating, and managing fintech partnerships into a banking ecosystem 
• CX/UX experience partnering with design teams with strong customer focus 
• Excellent customer skills; ability to interview customers and understand their needs and pain points
• Strong relationship development skills
• Ability to work and influence successfully within a matrix environment and build effective business partnerships with all levels of team members
• Ability to influence, partner, and negotiate with senior business leaders to gain commitment to accomplish business goals
• Excellent verbal, written, and interpersonal communication skills
• MBA preferred
• Certified Treasury Professional (CTP) preferred 

• Ability to travel up to 30% of the time

• All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.
  
  Relevant military experience is considered for veterans and transitioning service men and women.
  Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Benefits
 

Visit https://www.wellsfargo.com/about/careers/benefits for benefits information.