Digital Experience Specialist

TJX Companies

At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer.

Job Description:

Digital Experience Specialist

The Opportunity: Contribute To The Growth Of Your Career.

The Digital Experience Specialist (Discovery) is responsible for uncovering opportunities and solutions that complement the off-price digital model and drive business growth across pre and post purchase customer flows. This role will develop strategic recommendations to support the customer journey including product findability, conversion drivers, and shipping strategies. In this role, the Discovery Specialist will keep a pulse on the digital vendor and competitive landscape and collaborate internally with several cross-functional team including Digital IT and Web Store Operations!

Who We Are Looking For: You!

• Support the continuous digital innovation, evaluating trending or new technologies and assess alignment with TJX model.
• Maintain focus on Idea generation and digital exploration to deliver recommended solutions to support future growth across TJX digital from pre-purchase to post-fulfillment
• Responsible for monitoring and evaluating customer feedback and OSAT results to identify areas of friction and focus to reduce barriers in customer funnel
• Support Intake and Business Case Creation to support and advocate for business driving initiatives
• Own individual development, mentor and influence peers to increase engagement
• Consistently collaborates and communicates with partners across several areas of the business
• Collaborate across the business to tackle problems with minimal disruption to the business or the customer
• Assist with exploratory vendor calls and research by helping gather information, understand solution capabilities, and assess basic alignment with the TJX off‑price digital model.

Qualifications

• Bachelor’s degree in business or related field
• 1-2+ years of experience in eCommerce or Digital
• Strong Microsoft Office skills including Outlook and PowerPoint
• Knowledge of business and technology trends
• Excellent professional written and verbal communication skills
• Ability to build relationships and collaborate with others
• Ability to manage timelines and coordinate with cross-functional teams
• Ability to prioritize and triage competing asks and requirements
• Ability to gather, interpret, and synthesize data from multiple sources, as well as probing questions to uncover hidden needs or gaps
• Ability to proactively investigate, challenge assumptions, and ask strategic questions to drive transparency and better outcomes
• Ability to compose structured presentations that clearly communicate insights and help partners understand key takeaways

This position is hybrid requiring at least two days per week in the Framingham, MA office and is not open to remote.

Benefits include Associate discount; 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long-term disability; paid holidays/vacation /sick/bereavement/parental leave; EAP; incentive programs for management; auto/home insurance discounts; tuition reimbursement; scholarship program; adoption/surrogacy assistance; smoking cessation; child care/cell phone discounts; pet/legal insurance; credit union; referral bonuses. All benefits are subject to applicable plan or program terms (including eligibility terms) and may change from time to time. Contact your TJX representative for more information.In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Address:

550 Cochituate Road

Location:

USA Home Office Framingham MA 550 Cochituate Rd

This position has a starting salary range of $71,300.00 to $89,100.00 per year. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.