Your Role
The Application Services team plays a critical role in enhancing customer and technical collaboration while delivering all application development through a Platform and Technology Product Operation Model. The DevOps Analyst, Consultant will report to the Sr Manager, IT Applications. In this role you will be the comprehensive subject matter expert in the technology products/platform feature space and apply, learn, and extend your skills beyond formal role boundaries. Having a desire to help achieve transformational healthcare improvement should serve as the inspiration behind the ideal candidate’s willingness to participate across many different activities within an agile working model.
Our leadership model is about developing great leaders at all levels and creating opportunities for our people to grow – personally, professionally, and financially. We are looking for leaders that are energized by creative and critical thinking, building and sustaining high-performing teams, getting results the right way, and fostering continuous learning.
Your Work
In this role, you will:
- Support the creation and maintenance of delivery roadmap for platform feature set(s) or technical product for Behavioral Health IT Solutions starting with Behavioral Health Insourcing initiative, in partnership with engineering and architecture
- Drive operational excellence, including but not limited to Incident Management, process automation leveraging AI, and ensuring smooth deployments for your technology products/platform features
- Provide analytical support and troubleshooting for application-related issues
- Work directly with the product stakeholders and/or technology product teams to understand the business domain
- Recommend the most efficient and cost-effective implementation, leveraging reusable features where possible
- Understand, document, and communicate upstream/downstream dependencies supporting assigned development areas
- Assist in creating, refining, and maintaining user stories and associated deliverables such as process flows and test cases to meet development and stakeholder needs
- Write acceptance criteria and ensure criteria comes to fruition during product demos
- Actively participate in agile ceremonies (i.e., daily standup, sprint planning, retrospective, and demos), representing the needs and perspectives of your assigned development areas
- Have the ability to serve as DevOps Analyst for more than one technology product line/platform feature team
- Configure, develop (scripts, queries, reports), test, troubleshoot (system and application log interrogation), evaluate performance, and support (monitoring and impact remediation)
- Collaborate with development teams to integrate new features and improvements
- Ensure security and compliance standards are met throughout the development and deployment process
- Lead the team in regular system audits and implement necessary updates and patches
