POSITION SUMMARY
Destination Services Supervisor
Sales & Operations (Hourly)
Responsible for the daily operations and leadership of the Destination Services Department. This employee will have the ability to manage and oversee the operations of group activities, recreation, food and beverage and transportation needs and all it entails including organizing excursions, retail, activities, etc. in a creative and innovative way. Ability to interact with guests, providing beyond compare experiences for our guest giving us a competitive advantage locally and in the luxury set, providing full assistance, positive and in a timely manner with the highest level of professionalism. Consolidate payment through posting in hotel’s systems (Opera, CITY, eDestin), preparing and explaining the bill.
Responding to a wide variety of guest requests by accurately assessing the guest’s needs and then adding personal recommendations and touches to achieve maximum customer satisfaction, while complying with all hotels policies. Partner with local vendors and maintain relationships and service standards. Perform other reasonable job duties as requested by his / her Managers. Oversee Destination Services financial performance; supervise sales effort through assisting in the implementation of sales programs and sales action plans. Works with Meeting Planners to presents ideas, expectations and information in a concise manner to plan group transportation, activities and/or offsite events. Partners with local vendors, negotiate pricing, create contracts, and maintain relationships and service standards. Assists in establishing and adjusting selling prices by monitoring costs and competition while supervising and supporting the Sales team, Regional Sales , and the DS Operations.
Works with Sales & F&B to present ideas, expectations and information for potential activations of local F&B business. Partners with F&B, Events, and Marketing in creating awareness in the market, in driving revenue, building relationships, and allowing the Hotel Food & Beverage to stay relevant in the market. Partners with local vendors, negotiates pricing, create contracts, and maintain relationships and service standards. Creates business reports (revenue and marketing related) to evaluate executed activations.
Acts as a lead in the field and provide leadership to other field staff in the department. Facilitate all tours, events, and activities offered to individuals or a group. Coordinate all aspects of tours, events, and activities provided. Perform all contacted activities in a cordial, efficient and professional manner. Arrange transportation (e.g., taxi cab, shuttle bus) for guests/visitors. Gather, summarize, and provide guests with information about the property and the surrounding area amenities. Conduct tours of local areas. Establish and maintain relationships with outside vendors. Receive, record, and relay messages accurately, completely, and legibly. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem and follow up with guests to ensure the issue is resolved. Ensure that any outstanding requests or problems from the previous day receive priority and are resolved.
Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Read and visually verify information in a variety of formats; move through narrow, confined, or elevated spaces. Move, lift, carry, push, pull, and place objects weighing less than or equal to 35 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
The Ideal Candidate would have:
* Valid Driver's License
* More than two years in luxury experience within a 5 star hotel required
* Excellent communication skills, oral and written, in English
* Flexible schedule; including weekends and public holidays.
* Enjoys contributing to teams, by accomplishing results of Department
* Focusing on overall Meeting & Special Event Divisional Goals.
* Knowledge of software (MS Office), possesses & systems knowledge (Delphi, Opera) would be a plus.
* The ability to assist in establishing sales objectives by forecasting and developing annual sales quotas for department; projecting expected sales volume and profit for existing and new products.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.