POSITION SUMMARY
Main point of contact for Group meeting planners in the Luxury hotel Market, coordination and execution of all of- property needs, host site/planning visits. Support Destination Services Sales Team (e.g., responding to clients emails, typing, conference calls). Prepare sales-related documents throughout the sales process (e.g., proposals, Estimates, Contracts,). Promote awareness of brand image internally and externally. Formulate marketing material and information packages (e.g., brochures, promotional materials). Use sales techniques that maximize revenue while maintaining existing guest loyalty to The Ritz Carlton. Enter, retrieve, reconcile, and verify information (e.g., commissions, leads, third parties) in software involved in the sales process. Answer guest questions about on and off-property facilities/services (e.g., hours of operation, maximum and minimum capacities, rates and room types, packages, promotions, entertainment, restaurants, special events). Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests.
The Ideal Candidate would have:
* More than two years in luxury experience within a 5 star hotel required
* Excellent communication skills, oral and written, in English
* Flexible schedule; including weekends and public holidays.
* Enjoys contributing to teams, by accomplishing results of Department
* Focusing on overall Meeting & Special Event Divisional Goals.
* Knowledge of software (MS Office), possesses & systems knowledge (Delphi, Opera, eDestin, MICROS) would be a plus.
* Be able to work within a cohesive team and work with minimal supervision
* The ability to assist in establishing sales objectives by forecasting and developing annual sales quotas for department; projecting expected sales volume and profit for existing and new products.
Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing, copying). Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, or banquet event orders). Promote awareness of brand image internally and externally. Gather materials and assemble information packages (e.g., brochures, promotional materials). Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott. Enter, retrieve, reconcile, and verify information (e.g., commissions, leads, third parties) in software involved in the sales process. Answer guest questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants, special events). Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 35 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.