Description:
Applegreen is originally out of Ireland but getting a large presence here in the US. They currently have 41 convenience stores, 22 Burger Kings and 5 Subways. They have more stores throughout other areas of the US. They are continuing to grow/acquiring new stores. They need help with supporting POS systems at the newly acquired plazas. When they are not onsite doing break fix, they will be working in the ticket queue through zendesk.This position could require potential travel, but will be mostly at the corporate location.•Responsible for Executive level technical support•Support IT Department operational and technical planning and operations while fostering innovation and planning projects•Key technical contributor in the development, deployment, monitoring, maintenance, upgrade of IT systems, including AV, Meeting Services, PCs, operating systems, software, hardware and peripherals•Work with stakeholders & IT management to define business and systems requirements for new technology implementations•Maintain/Support/Deploy IT hardware and software for staff as needed -Support offsite events as needed•Troubleshoot POS, Oracle Micro’s and other retail hardware connectivity and configuration issues.
Skills:
Support, Windows 10, Help desk, Technical support, Troubleshooting, Hardware, Windows, office 365, pc, Customer service, Imaging, Deployment, Help desk support, Desktop
Top Skills Details:
Support,Windows 10,Help desk,Technical support,Troubleshooting,Hardware,Windows,office 365,pc,Customer service,Imaging,Deployment,Help desk support
Additional Skills & Qualifications:
•Handle problem recognition, research, isolation, resolution and follow-up for incidents and requests•Responsible for ensuring a high level of customer satisfaction of support and service requests•Provide high quality, service focused support, in person, by phone or email with both technical and non-technical clients•Responsible for the installation, configuration and support of computer, AV, and any other IT related equipment•Responsible for asset management of hardware and software equipment•Responsible for creating and updating support services documentation including knowledge entries on desktop issues and application configurations as well as video teleconference (VTC) and media systems•Participate in on-call "after-hours" support rotation
Experience Level:
Entry Level
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.