Desktop Support Specialist - Senior

WHO MAY APPLY: open to the public.

King County Sheriff's Office (KCSO) is looking for aSenior Desktop Support Specialistto join the Sheriff's Office Information Technology team. The incumbent in this position is responsible for supporting end users and replacing/upgrading laptops and desktops in core KCSO Precincts, Contract Cities and AFIS(Automated Fingerprint Identification Systems) and resolving initial and escalated/referred problems. This is an exciting opportunity for candidates looking to advance their career and support the mission and values of the King County Sheriff's Office.

This is a Civil Service position, for information regarding King County Civil Service Rules, you can access these rules atCivil Service Rules.

WORK SCHEDULE: Typical work hours are 40 hours per week, 8:00 AM – 5:00 PM, Monday through Friday. Additional hours and/or modified schedules may be necessary to respond to workload needs, which may include evenings and weekends. This position is non-exempt and eligible for overtime, including being scheduled for rotating on-call coverage.

The Desktop Support Specialist – Senior position for King County Sheriff’s Office (KCSO) is part of a collaborative team of 11 other professionals tasked with providing a broad range of IT systems support for the entire KCSO organization. Successful candidates will demonstrate skill and ability at a minimum in the following:

• In person support to King County Sheriff Deputies and Professional Staff
• Troubleshoot and resolveissues related to desktop and laptop hardware/software, equipment errors, connectivity issues, printers, smartphones, hotspots and/or escalate to the next level for evaluation and resolution
  • Maintain user and computer accounts in a variety of systems and applications
  • Create/maintain technical documentation and procedures to improve internal processes
  • Research/handle escalated or complex issues
  • Serve as backup technical support for other members of the team
  • Provide On Call support on one-week rotations
• 7-10 weeks per year
• 5pm-7am weekdays; 24hrs on weekends/holidays

Three plus yearsof experience providing desktop support with increasing responsibilities, and a combination of education and/or experience that clearly demonstrates the ability to perform the job duties of the position is required; including but not limited to the following:

• Knowledge of multiple operating systems, networks, hardware, software, peripherals, and protocols – primarily Microsoft Windows and Office 365
• Experience utilizing communication tools (such as Teams)
• Experience with scripting languages (such as PowerShell)
• Experience supporting modern authentication methods (such as Microsoft MFA)
• Analytical, problem-solving, conflict resolution and troubleshooting skills
• Experience working with strict change management and approval procedures and able to clearly communicate expectations and timelines to all levels of the organization, including chain of command protocols
• Excellent oral & written communication skills (i.e. technical writing, documentation, training staff, etc.)
• Ability to adapt and be flexible to the needs of stakeholders and the organization
• Demonstrated experience maintaining confidentiality and the appropriate dissemination of sensitive information
• Effective at providing customer service via remote virtual support to customers
• Proven ability to be successful working with challenging customers

• Experience with user account management, such as Active Directory

DESIRED QUALIFICATIONS:
• Degree in Computer Science or related field, or a combination of education with extensive and progressive work experience
• Microsoft Certified Professional (MCP, Microsoft Certified Systems Engineer (MSCE), CompTIA, Network + Certified, or other technical certifications
• Previous experience working with law enforcement or government agencies
• Experience with iPhone AND Android smartphones, Mobile Device Management tools

• Experience with MS Defender & Rapid7 security tools

• Experience with SCCM/MECM

Forbes named King County as one of Washington State's best employers.

Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference?Come join the teamdedicated to serving one of the nation's best places to live, work and play.

Guided by our "True North", we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles - we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.

King County is an Equal Employment Opportunity (EEO) Employer

No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.

To Apply

To Apply submit:

• A Completed online application
• Complete responses to thesupplemental questionnaire.
• Please review the list of automatic disqualifiers for employment. This list can be accessed by clicking on this link Automatic Disqualifiers.

SELECTION PROCESS: Applicants will be reviewed for their ability to follow the application requirements, including providing a clear and detailed summary of experience, knowledge and skills related to this position.

CONTACT INFORMATION:If you have questions, please contact:
Brandon Woods, HR Analyst
brwoods@kingcounty.gov

GENERAL TIMEFRAME: The timeframe and order for this recruitment is provided below. Please note that dates are subject to change based on resource availability.

Oral Board Examination (Interview) – Mid-Late May 2026

UNION MEMBERSHIP: Positions in this classification are represented by the Public Safety Employees Union.