Desktop Support Engineer

• onsite 100% required
• Location NYC – 10020
• Client is TCW in NYC
• MSP experience highly preferred
• Very client facing VIP Perfect Communicationa MUST/Polished and articulate
• Must have hands on support and administration experience across 365 and macOS environments

Fast-paced trading environment.

Position Overview:

We’re seeking a highly skilled Desktop Engineer with strong customer service and VIP support experience. The ideal candidate combines exceptional technical troubleshooting abilities with professional communication skills to deliver a seamless technology experience for executives and staff.

Key Responsibilities

• Provide advanced end-user support for Windows, macOS, and Microsoft 365 environments.
• Deliver VIP/executive-level support, ensuring minimal downtime and a white-glove experience.
• Manage user accounts, permissions, and create new user groups within Active Directory and M365.
• Troubleshoot and resolve complex hardware, software, and connectivity issues.
• Assist Tier 1/2 technicians with escalations and share best practices.
• Maintain clear documentation and procedures to ensure consistent, high-quality support.

Requirements

• 3+ years of IT experience in desktop or end-user support roles.
• Strong expertise with Microsoft 365, Windows, and macOS environments.
• Proficiency with Active Directory, user/group management, and identity access controls.
• Solid understanding of networking fundamentals and endpoint management tools.
• Excellent communication, organization, and problem-solving skills.

Preferred Certifications

• Apple Certified Support Professional (ACSP)
• HDI Desktop Advanced Support Technician

MS-102: Microsoft 365 Administrator Expert