DEPOSIT OPERATIONS SPECIALIST

Description

This position is not eligible for immigration sponsorship.

POSITION TITLE: Deposit Operations Specialist I

DEPARTMENT: Deposit Operations

CLASSIFICATION: Non-Exempt

APPROVED BY: CEO

WAGE GRADE: 7

WAGE RANGE: $19.80 - $24.76

REPORTING RELATIONSHIPS

POSITION REPORTS TO: Deposit Operations Manager

POSITIONS SUPERVISED: None

POSITION PURPOSE

As a Deposit Operations Specialist I, you will be a key contributor to the efficient and accurate processing of deposit-related transactions. This role encompasses both internal and external support, member interaction, data management, and cross-departmental collaboration to uphold the integrity of our deposit operations. You will provide reliable and effective support to the Deposit Operations Team, ensuring service delivery aligns with 4Front’s established service level standards and expectations.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

Assumes responsibility for the accurate & timely completion of Deposit Operation functions.

• Perform a wide range of rotating weekly tasks that support the credit union’s back-end account operations. Responsibilities include processing and reconciling incoming mail, loan payoffs, and payments from dealers, insurance companies, and collections. Accurately manage legal documents such as garnishments, levies, subpoenas, and verification of deposits. Maintain, audit, and process IRA and HSA accounts, including transaction review, account openings and closures, tax reporting, and frontline support. Handle account maintenance and research requests, including returned checks, statement and image requests, check adjustments, payroll posting, TIN matching, and EFT setups. Reconcile credit card cash advances, remote deposits, and returned items, and ensure timely submission of state and federal tax payments. Deliver accurate recordkeeping and interdepartmental service support while ensuring compliance and data integrity.
• Responsible for verifying account modifications, reports and documents to confirm accuracy, input and compliance.
• May prepare various written materials, including correspondence, responses, and other documents related to member accounts, research, or adjustment processing.
• Collaborate with Deposit Operations Manager to resolve suspicious transactions and unusual occurrences.
• Participate in ongoing skills, compliance, risk management and security training. Stay informed about relevant banking regulations and ensure that deposit operations adhere to all compliance standards.

Assumes responsibility for establishing and maintaining effective business and working relations with Credit Union personnel, management, members, vendors, and trade professionals.

• Provide exceptional customer service to account holders by addressing inquiries, resolving issues, and offering guidance on deposit operations matters.
• Assists with questions and problems courteously and promptly.
• Maintains the Credit Union's professional reputation and confidentiality of member information.
• Actively and professionally cross sells Credit Union products and services.
• Assists and supports department personnel. Work closely with other departments, such as the front line, compliance, payments and accounting, to streamline deposit operations processes.
• Coordinates activities with related departments and obtains or conveys information as needed.
• Keeps supervisor informed of area activities and of any significant problems.
• Attends and participates in meetings as required.

Assumes responsibility for related duties as required or assigned.

• Ensures work area is clean, secure, and well maintained.
• Completes special projects as assigned. Performs all work in compliance with established 4Front Credit Union regulations, policies and instructions.
• Comply with the U.S. Patriot Act and the Credit Union’s Bank Secrecy and OFAC Policies and Procedures.
• Comply with the Gramm-Leach Bliley Act and the Credit Union’s Information Security program, maintaining the privacy and security of information, systems, and locations.

PERFORMANCE MEASUREMENTS

• Calls, service events, tasks and inquiries are courteously and professionally handled or referred. Professional relations exist with all contacts. Confidentiality is consistently demonstrated in regard to member and Credit Union information.
• Account processing and assigned clerical functions are completed in accordance with established policies and procedures. Typing is neat, accurate, and promptly completed.
• Reports are completed correctly and on time. Weekly task list is completed, timely, efficiently and correctly.
• Good working relations exist with Credit Union personnel and management and assistance is provided as needed. Management is appropriately informed.
• Good working relationships, DEI and collaborative initiatives exist with credit union personnel.
• Duties are efficiently, effectively, and accurately performed in accordance with established policies, standards and security procedures.

Requirements

QUALIFICATIONS

EDUCATION/CERTIFICATION:

• High school graduate or equivalent. Associates degree in finance, business or a related field is a plus.

REQUIRED KNOWLEDGE:

• Basic understanding of business service functions.
• Knowledge of related computer applications and banking software.

EXPERIENCE REQUIRED:

• Previous experience in deposit operations, banking or similar role preferred.

SKILLS/ABILITIES:

• Strong understanding of credit union products and services.
• Excellent typing abilities and phone skills.
• Effective communication and interpersonal skills.
• Well organized and attentive to detail.
• Knowledge of regulatory requirements related to deposit operations.
• Able to use PC, printer, phones, and basic business equipment.

PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION

FINGER DEXTERITY:

• Using primarily just the fingers to make small movements such as typing, picking up small objects, or pinching fingers together.

TALKING:

• Especially where one must frequently convey detailed or important instructions or ideas accurately or quickly.

AVERAGE HEARING:

• Able to hear average or normal conversations and receive ordinary information.

REPETITIVE MOTIONS:

• Movements frequently and regularly required using the wrists, hands, and/or fingers.

AVERAGE VISUAL ABILITIES:

• Average, ordinary, visual acuity necessary to prepare or inspect documents or products, or operate machinery.

PHYSICAL STRENGTH:

• Sedentary work; sitting most of the time. Exerts up to 50 lbs. of force occasionally. (Almost all office jobs.)

WORKING CONDITIONS

NONE: No hazardous or significantly unpleasant conditions (such as in a typical office).

MENTAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION

REASONING ABILITY:

• Ability to apply common sense understanding to carry out detailed but uninvolved instructions and to deal with problems involving a few variables.

MATHEMATICS ABILITY:

• Ability to perform very basic math skills including adding, subtracting, multiplying, and dividing and use decimals to compute ratios and percentages.

LANGUAGE ABILITY:

• Ability to use passive vocabulary of 5,000-6,000 words; define unfamiliar words in dictionaries for meaning, spelling, and pronunciation.
• Ability to write complex sentences, using proper punctuation, and using adjectives and
• adverbs.
• Ability to communicate in complex sentences, using normal word order with present and
• past tenses and good vocabulary.

INTENT AND FUNCTION OF JOB DESCRIPTIONS

Job descriptions assist organizations in ensuring that the hiring process is fairly administered and that qualified employees are selected. They are also essential to an effective appraisal system and related promotion, transfer, layoff, and termination decisions. Well constructed job descriptions are an integral part of any effective compensation system.

All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.

Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.