DEPARTMENTAL EMPLOYEE RELATIONS REPRESENTATIVE

EXAM NUMBERR1907H-R
WHEN TO APPLYApplications will be accepted beginningTuesday, April 28, 2026, at 8:00 a.m. (PT) untilMonday, May 11, 2026, BEFORE 5:00 p.m. (PT).
Applications received after 5:00 p.m. (PT) will not be considered.
TYPE OF RECRUITMENTWe welcome application from everyone!
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With more than 10 million residents, Los Angeles County is the most populous county in the nation! As the largest employer in Southern California, over 116,000 employees in more than 38 Departments, we provide vital public services as diverse as law enforcement, property assessment, public health protection, water conservation, cultural activities and many more.

We are dedicated professionals committed to preserving the dignity and integrity of the workplace as well as protecting the rights of each employee. The County has more than 2,300 different job descriptions, offering a lifetime of opportunities and careers! We offer one of the strongest public-sector benefits packages in the country. Join us and discover a rich selection of health care options, robust retirement plans and the flexibility to work, relax, and rejuvenate to reach your fullest personal and professional potential.

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WHAT YOU WILL DO AS A DEPARTMENTAL EMPLOYEE RELATIONS REPRESENTATIVE:
The Departmental Employee Relations Representative assists in administering a departmental employee relations program within a large County department. Provides guidance to management on labor relations matters, including interpretation and application of memoranda of understanding (MOUs), grievance processing, and interactions with employee organizations. Coordinates with the Chief Executive Office’s Employee Relations Division to ensure alignment with Countywide policies and directives.

• Formulates and recommends or assists in formulating and recommending policies, procedures, rules, and regulations governing the department's employee relations program.
• Consults with the Chief Executive Office's employee relations staff to ensure that the department's employee relations program conforms to Countywide employee relations policies and directives.
• Confers with employees, employee organizations, and departmental management personnel to clarify the employee relations policies of the department and to provide information regarding the rights and obligations of the parties concerned and the recourse available to them.
• Represents or assists in representing departmental management in formal negotiations with certified employee organizations.
• Testifies before the Employee Relations Commission on matters concerning the department's employee relations program.
• Administers or assists in administering agreements reached with employee organizations and in interpreting such agreements to all concerned parties in order to ensure uniform application throughout the department.
• Analyzes employee problems and individual grievance records and recommends solutions to departmental management.
• Assists, and coordinates with, central personnel employee relations staff assigned to represent the department in arbitration cases and other employee relations matters before the Employee Relations Commission.
• Encourages communication from employees, employee organizations, and department management regarding employee relations problems and issues.
• Uses available administrative, personnel, and staff development resources to aid in the accomplishment of effective employee-management relations.
• Conducts or assists in conducting surveys, field audits, and related activities in order to evaluate the effectiveness of the department's employee relations program.

For more information, please view the classification specification:Departmental Employee Relations Representative.REQUIREMENTS TO QUALIFY
Three (3) years of experience in a staff capacity*analyzing and making recommendations for the solution of problems of organization, procedure, program, budget, or personnel. One (1) year of this experience musthave been at the level ofManagement Analyst**or higheradvising and assisting supervisory and management personnel in the interpretation and application of the terms of labor agreements, processing grievances, and participating in informal and formal contacts with employee representatives regarding employee relations matters.

SPECIAL REQUIREMENT INFORMATION*Staff Capacityis defined as work performed to assist and support administration by conducting research and making recommendations to administration for the solution of problems such as organization, use of personnel, budget allocation and funds, workload and/or workload fluctuations, or programs and procedures for accomplishing work objectives.
For Los Angeles County employees, acceptable classes for experience at the level of staff capacity include, but are not limited to: Administrative Aid, Departmental Personnel Assistant, Employment Services Assistant I, Management Assistant, Operations Assistant I, Board Specialist, and Staff Assistant I.
**Experience at the level of Management Analyst is defined as experience performing a variety of analytical, technical, and/or confidential and sensitive assignments.

Note:You may still qualify even if your job title isn’t exactly the same as the ones listed. What matters is that your experience is at a similar level — meaning your job involves similar responsibilities, requires comparable skills and knowledge, and takes place within a similar organizational structure. Please provide a clear explanation of your experience to demonstrate that it is at the appropriate level.
WITHHOLD INFORMATIONNo withholds will be allowed. Required experience must be fully met by the last day of filing and clearly indicated on the application.
ENDORSEMENT OF LOS ANGELES COUNTY QUALIFICATIONS
If you performed work that differs from the duties described in your class specification and believe you qualify for this opportunity, please provide verification via official documentation of additional responsibility bonus, out-of-class bonus, temporary assignment bonus or reclassification study with CEO Classification within seven (7) calendar days from the last day of filing. Employees do not need to submit such verification if they hold or have held a position that regularly performs functions in alignment with the requirements.
LICENSEA valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.
PHYSICAL CLASSPhysical Class II – Light: This class includes administrative and clerical positions requiring light physical effort that may include occasional light lifting to a 10 pound limit and some bending, stooping, or squatting. Considerable ambulation may be involved. OUR ASSESSMENT PROCESSThis examination will consist of a multiple choice and/or simulation assessmentworth 100%assessing:

• Professional Potential, Achievement, Coping with Uncertainty, Responsibility, Working to High Quality Standards, Willingness to Learn, Working Relationships, Analyzing Information, Learning Quickly, Generating New Ideas, Using Time Efficiently, Adapting to Change, Deductive Reasoning, and Reading Comprehension.

Applicants must receive a passing score of 70% or higher on the assessment to be added to the list.

EXAM REVIEW
MULTIPLE CHOICE AND/ OR SIMULATIONS ASSESSMENTS ARE NOT REVIEWABLE BY CANDIDATES PER CIVIL SERVICE RULE 7.19.
TRANSFER OF TEST COMPONENTSIf you have taken identical components recently for other exams, your responses may be automatically transferred to this examination. This exam contains test components that might be used on future exams, and your responses could be transferred to that exam.

TEST PREPARATIONWe provide study guides and other test preparation resources to help candidates prepare for employment tests. While the guides may help in preparing for the test, we recommend reviewing all related materials that seem necessary.

• Various information can be found on our website athttps://hr.lacounty.gov/job-search-toolkit/. The section dedicated to test preparation is "Employment Test Assistance."
• Online practice tests are available athttps://www.shldirect.com/en-us/practice-tests.

ELIGIBILITY AND VACANCY INFORMATION
Candidates who passed the assessment are placed on a list in the order of their score group for a period of twelve (12) months. We will use this list to fill vacancies as they occur.
Note: We may use an alternative banding method in line with Civil Service Rule 11.01(D).

SELECTIVE CERTIFICATIONIn accordance with TITLE 5 - PERSONNEL, APPENDIX 1 (Civil Service Rule 11.03) of the Los Angeles County Code, from those who pass the assessment, we may establish secondary list(s) targeting additional qualifications we are seeking for specialized positions.
AVAILABLE SHIFT
Any
APPLICATION AND FILING INFORMATION

We only accept applications filed online. Applications submitted by U.S. mail, fax, or in person are not accepted. Apply online by clicking on the "Apply" green button at the top right of this posting. This website can also be used to get application status updates.

Please fill out the application completely. Provide relevant job experience including employer's name and address, job title, beginning and ending dates, number of hours worked per week, and description of work performed.

We may verify information included in the application at any point during the examination and hiring process, including after an appointment has been made. Falsification of information could result in refusal of application or rescission of appointment. Copying verbiage from the Requirements or class specification as your work experience will not be sufficient to demonstrate meeting the requirements. Doing so may result in an incomplete application and may lead to disqualification.

We will send notifications to the email address provided on the application, so it is important that you provide a valid email address. If you choose to unsubscribe or opt out from receiving our emails, it is possible to view notices by logging into governmentjobs.com and checking the profile inbox. It is every applicant's responsibility to take steps to view correspondence, and we will not consider claims of missing notices to be a valid reason for re-scheduling an exam part. Register the below domains as approved senders to prevent email notifications from being filtered as spam/junk mail.

• ealcazar@hr.lacounty.gov
• info@governmentjobs.com
• talentcentral@shl.com
• noreply@proctoru.com
• donot-reply@amcatmail.com

New email addresses need to be verified. This only needs to be done once per email address and can be done at any time by logging in to governmentjobs.com and following the prompts. This is to enhance the security of the online application and to prevent incorrectly entered email addresses.

SOCIAL SECURITY NUMBERFederal law requires that all employed persons have a Social Security Number, please include yours when applying.
COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIESFor those who do not have access to a computer or the internet, we provide access to complete an application at public libraries throughout the county.
NO SHARING OF USER ID AND PASSWORDAll applicants must file their application online using their OWN user ID and password. Using a family member's or friend's user ID and password may erase a candidate's original application record.
ANTI-RACISM, DIVERSITY, AND INCLUSION (ARDI)The County of Los Angeles recognizes and affirms that all people are created equal and are entitled to all rights afforded by the Constitution of the United States. The Department of Human Resources is committed to promoting Anti-racism, Diversity, and Inclusion efforts to address the inequalities and disparities amongst race. We support the ARDI Strategic Plan and its goals by improving equality, diversity, and inclusion in recruitment, selection, and employment practices.
TESTING ACCOMMODATIONIf you require an accommodation to fairly compete in any part of the assessment process, you will be given the opportunity to make a request when completing your application. Please note, you may be required to submit documentation from a qualified medical provider or other qualified professional to support your request for a testing accommodation.
Have any questions about anything listed above, please contact:
Testing Accommodation Email:TestingAccommodations@hr.lacounty.govTesting Accommodation Phone:(213) 441-3150
California Relay Services Phone:(800) 735-2922
Teletype Phone:(800) 735-2929
Department Contact Name: Erika Alcazar
Department Contact Phone: (213) 349-8006
Department Contact Email:ealcazar@hr.lacounty.gov
Exam Number:R1907H-R