Essential Functions:
- Register and admit patients to service area.
- Secure information necessary for preparation of required forms.
- Collect appropriate fees.
- Verify charges from fee schedule, issue cash receipts, prepare charge slips and balance cash receipts.
- Assist patients by having knowledge of the co-pays/applicable fees, facility, other departments, and administrative services.
- Handle cash according to indicated policies and procedures.
- Initiate and complete Release of Information forms as appropriate.
- Print and complete all necessary paperwork, labels and documentation forms for receiving patients for various examinations.
- Relay instructions to patients in preparation for examination.
- Maintain required patient statistical records.
- Verify patients' health plan eligibility and answer telephone and routine questions.
- Perform log out and distribution of ED Records.
- Make follow-up appointments for patients seen in the service area.
- Accurately maintain ED logs and documentation forms.
- Comply with EMTALA regulations as pertains to job duties.
- Must be able to do all clerical work in the Department.
- Makes follow-up appointments for patients seen in the ED.
Grade:5
Basic Qualifications:
- High School Diploma /GED.
- Testing: PC Skills Test (able to pass PC skills assessment)
- Testing: Medical Terminology (able to pass standardized test)
- Testing: Typing 30 WPM
- One-year experience within the past two years as a Cashier/Receptionist or Unit Assistant in an outpatient/inpatient care setting where hands-on medical/nursing care is delivered is required.
- Knowledge of medical terminology required.
- Must be proficient in word processing.
- Must have experience in performing detailed, repetitive clerical functions; demonstrating clear, distinct communication skills and legible written communication skills.
- Must successfully complete PARRS II, RegPlus, Lotus Notes and/or other computer training programs within the orientation period.
- Must possess ability to do accurate simple arithmetic and operate credit card machine.
- Demonstrate ability to display and project a courteous and professional demeanor in order to promote congenial interactions; to include effective and proper phone etiquette.
- Demonstrate the ability to accurately and efficiently copy, sort, file, schedule and coordinate ancillary services to the department.
- Demonstrate accurate registration, coding and revenue collection per procedures.
- Demonstrate the ability to serve as a conduit for department information.
- Must demonstrate attention to detail while effectively dealing with multiple demands.
- Demonstrate ability to effectively maintain ED logs and files.
- Must be willing to perform other related duties as assigned.
- Required to attend scheduled clerical meetings.
- Must be able to fulfill the functional and environmental duties of the position - prolonged standing and walking required.
- Must maintain proficiencies to work in all ED clerical areas.
- Must be willing to work in a labor/management partnership environment.