Demand Planner (eCommerce & Cold Chain Supply Chain)
Location: [ON-SITE] 860 E 238th St, Carson, CA 90745
About Wooltari USA
Wooltari is the leading premium K-Food marketplace in the United States. We bridge the gap between authentic Korean master artisans and U.S. consumers. With over 300+ brands and 1,000+ products ranging from regional Kimchi to premium meal kits, we are expanding our Wholesale (B2B) division to bring high-quality Korean ingredients to restaurants, retailers, and corporate partners across the nation.
Role Overview
We are seeking a highly analytical and business-oriented Demand Planner to own demand forecasting, inventory planning, and cross-functional alignment across our eCommerce and retail channels.
This role is critical in balancing in-stock availability, inventory health, and fulfillment cost efficiency—especially within a cold chain environment with long import lead times.
You will work closely with Marketing, Merchandising (MD), SCM, and Operations to ensure demand signals are accurately translated into executable supply plans.
This role requires someone who is comfortable operating in a fast-paced environment with imperfect data and can make data-driven decisions with incomplete information.
Key Responsibilities
1. Demand Forecasting & Planning
- Develop SKU-level demand forecasts using:
- Historical sales trends (30/60/90-day)
- Seasonality and promotional uplift
- Adjust forecasts for:
- Out-of-stock (OOS) periods
- New product launches and re-stocks
- Continuously refine forecast accuracy and identify bias
2. Inventory & Replenishment Planning
- Translate demand forecasts into:
- Purchase order (PO) recommendations
- Replenishment and transfer plans (West � East)
- Ensure optimal inventory levels across:
- Refrigerated / Frozen / Ambient categories
- Balance:
- Service level (in-stock %)
- Inventory turns and working capital
3. Promotion & Demand Alignment
- Partner with Marketing to evaluate upcoming promotions and campaigns
- Model expected demand uplift and inventory impact
- Ensure inventory is pre-positioned (especially East Coast) prior to launch
- Identify and escalate risks such as:
- Cross-country fulfillment cost increases
- Stockouts during high-demand events
4. Cross-functional Collaboration
- Work closely with:
- SCM / Logistics → lead times, inbound schedules, constraints
- MD / Buying Team → assortment planning, new SKUs
- Marketing → promotion calendar and demand drivers
- Operations → fulfillment capacity and execution
- Act as the central point of truth for demand signals
5. Data Analysis & Reporting
- Monitor and report on:
- Forecast accuracy
- In-stock rates and fill rates
- Inventory health (excess, aging, shortfall)
- Identify root causes of variances and drive corrective actions
- Solving & analyzing logistics data
6. Continuous Improvement
- Improve demand planning processes and tools (e.g., automation, forecasting models)
- Reduce reliance on manual spreadsheets and enhance system-driven planning
- Support development of scalable planning systems (e.g., Tari, BI tools)
Qualifications
Required
- Bilingual: English & Korean
- 3–7+ years in Demand Planning, Supply Chain, or Inventory Planning
- Experience in Food & Beverage industries
- Strong analytical skills with proficiency in:
- Excel / Google Sheets (advanced)
- Data tools
- Experience working with forecasting concepts:
- Seasonality, trend analysis, promotion uplift
- Strong cross-functional communication skills
- Proven ability to make sound decisions with incomplete or imperfect data
Preferred
- Experience with perishable goods or cold chain supply chains
- Experience with import or long lead-time supply chains (e.g., Asia → U.S.)
- Understanding of multi-node fulfillment networks
What Success Looks Like
- Reduced stockouts on high-priority SKUs (S-tier products)
- Improved East Coast fulfillment rates (reduced cross-country shipping)
- Increased forecast accuracy and reduced bias
- Better alignment between promotions and inventory availability
- Measurable reduction in shipping and inventory-related costs
Why Join Us
- High-impact role directly influencing revenue and cost structure
- Fast-growing eCommerce business with nationwide reach
- Opportunity to build and scale demand planning systems from the ground up
- Collaborative, cross-functional environment with leadership visibility
Benefits
- Pay: $80,000 – $90,000/year (based on experience)
- Paid Vacation, Paid Sick Leave, Paid Holidays
- Health, Dental, and Vision insurance.
- Employee discounts on Wooltari products
Wooltari USA Inc. is an Equal Opportunity Employer.
We celebrate diversity and are committed to providing an inclusive workplace for all employees. All applicants must be legally authorized to work in the United States. Wooltari provides reasonable accommodations for applicants with disabilities. To request an accommodation, please contact us at apply@wooltariusa.com.Employment with Wooltari USA Inc. is at-will, and this job posting does not constitute a contract or guarantee of employment.
