The Deli Manager - Second is first and foremost responsible for guest relations and satisfaction. He/She will maintain all standards of the department while on shift. He/She will see that all guest service standards and product quality standards are maintained. This position is responsible for the training and development of all department employees.
Key Responsibilities:
When a guest enters my area or department, my first and most important responsibility becomes to acknowledge, greet, and engage that guest
Assist in interviewing, training, scheduling, performance and productivity of all department team members
Assists with communication of information distribution to entire department
Responsible for maintaining positive atmosphere, spirit and morale within the department
Demonstrate effective leadership skills by managing time and delegation
Support and execute division concepts and programs
Contribute in executing and meeting financial goals
Ensure quality and consistent product availability and solutions to our guests
Assist with safeguarding, controlling and monitoring all department assets, ensuring policies and procedures are implemented for control of assets
Practice safe work habits; maintain a high level of store cleanliness, organization, and a safe work environment; encourage team members to do the same
Ensure department systems and processes are utilized consistently and correctly
Collaborate with Department Manager for meetings with the department leadership team to effectively plan production and promotion goals
Assist with the coaching and development of team members as necessary in accordance with policies and procedures with support from Department Manager and Talent Management
Assists with coordinating the books and manuals to ensure they are kept updated
Assists with coordinating inventory process and reporting
Must be able to take care of all department issues in the event of the absence of the Department Manager, which would include ordering, delegating, multitasking, forecasting, prioritizing and merchandising
Ensure that Food Safety Procedures are adhered to
Coordinates the training of Department Leads
Performs other duties as requested or required by upper management
Key Requirements:
Must be 18 years of age or older
High School Diploma or equivalent
Prior Deli or Food Service management within The United Family or a minimum of 2 years’ Restaurant experience required
Ability to work and communicate with all levels of management and subordinates in a professional manner
Ability to self-motivate, problem-solve and work with minimal supervision
Be able to perform all other physical aspects of the position including but not limited to bending, squatting, standing, lifting, climbing, pushing, pulling, and walking
Ability to stand for long periods of time (up to 4 hours)
Ability to lift and carry items weighing up to 50 lbs. and push and pull up to 100 lbs
Ability to work within a freezer for up to 15 minutes
Must possess technical skills to perform basic math and computer tasks (Word, Excel, and Email)
Ability to work at fast-paced, but efficient and controlled manner
Must maintain Certified Food Safety Manager certification
Bilingual English/Spanish a plus
Must be flexible to work various hours/shifts, including weekends and holidays
Ability to accept supervisory coaching related to performance, work habits and attitude
Ability to function as a team member and get along with others
This job description is intended to provide a high-level of general requirements for this position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure proper operations.