Deductions Analyst

Creating A Healthier Way of Living

Rinnai America Corporation is the leader in tankless water heating, a technology that is growing rapidly as businesses and homes “yank the tank” and convert to an efficient, endless supply of hot water and the only tankless water heating manufacturer in the US. We have a commitment to our employees and a strong, accountable culture with a practice of giving back to our communities.

Rinnai America Corporation (RAC) is looking for RAC-STARS! Check out why Rinnai is the hottest place to work https://www.rinnai.us/about/why-rinnai.

What does a Deductions Analyst do at Rinnai?

The Deduction Analyst supports the Cash Application and Accounts Receivable teams by independently and analytically reviewing, investigating, resolving, and reporting customer deductions, charge backs, and disputes. This role requires a highly analytical, independent, and curious mindset, with clear ownership for driving deductions through final resolution, whether through credit issuance, chargeback of invalid deductions, or alternative customer dispute resolution.

RESPONSIBILITIES

• Independently review customer remittances and analyze deductions to ensure accurate classification and posting.
• Take full ownership of assigned deductions and charge backs, actively driving each item through final resolution.
• Perform detailed root cause analysis to determine the appropriate resolution path, including:
• Issuing a customer credit when the deduction is valid and supported.
• Charging back or disputing the deduction when it is invalid.
• Identifying and executing alternative resolution approaches to resolve customer disputes while protecting company interests.
• Proactively coordinate with Sales, Customer Service, Shipping, Pricing, and other departments to gather support, challenge invalid claims, and close open items.
• Communicate status, risks, and resolution recommendations to the Finance Manager and escalate issues as required.
• Drive/enter approved credits, rebates, and adjustments through completion, ensuring all required approvals are obtained in accordance with internal controls.
• Identify recurring deduction drivers and recommend corrective actions to prevent future occurrences.
• Support ad hoc analytical and cross functional projects in support of the Accounts Receivable team. Deduction Categories Supported The Deduction Specialist will manage deductions including, but not limited to, the following categories:
• RMA Credits
• Investigate pending credits taken by customers that have not been fully processed internally and drive approval or denial to closure.
• Rebates
• Validate deductions against contractual agreements and sales activity, resolve processing delays, and ensure proper settlement.
• SPF and Co Op Programs
• Review contract requirements, follow up on internal processing, and drive completion or dispute as needed.
• Freight Deductions
• Analyze freight terms, shipping execution, and order structure to determine validity and resolution.
• Pricing Deductions
• Investigate pricing discrepancies, identify root causes, and drive corrective action and resolution.

REQUIREMENTS:

KNOWLEDGE

• Associates Degree with 5 years of experience in accounts receivable or collections

• Advanced knowledge of Microsoft Windows, Excel and Word

• Demonstrated analytical and problem-solving skills

SKILLS

• Ability to work with teams and independently
• Strong time management, planning and organizational skills
• Ability to adjust quickly to new processes and procedures
• Ability to work and make decisions independently in a fast-paced environment
• Ability to proactively identify and resolve problems

PHYSICAL REQUIREMENTS:

PHYSICAL ACTIVITIES

Constantly remaining in stationary position, often standing, or sitting for prolonged periods. Occasionally, adjusting or moving objects up to 2lbs in all directions. Constantly, communicating with others to exchange information. Repeating motions that may include the wrists, hands and/or fingers. Constantly, assessing the accuracy, neatness and thoroughness of the work assigned

PHYSICAL DEMANDS

Constantly sedentary work that primarily involves sitting/standing.

ENVIRONMENTAL CONDITIONS:

Office setting/environment Maybe required to work untraditional work hours, weekends, holidays, etc. if business needs dictate while on call.

BENEFITS

Health Benefit Programs

Paid Time Off (PTO)

Floating Holidays (FH)

Paid Holidays

Retirement Plan

Company Paid Life Insurance

Voluntary Life Insurance

Professional Development

Tuition Reimbursement

Annual Incentive Plan (AIP)

Referral Bonuses

Paid Volunteer Community Service Day

Tobacco and Drug-Free Campuses

Employee, family, and friend’s discount

Rinnai America Corporation is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.