You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.
As a Product Manager within the Debit Product team, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.
The Debit Product is modernizing secure, seamless, future-ready debit experiences in the branch through a multi-year roadmap, partnering across LOBs to support key servicing and transaction activities (e.g., authentication, system access, communications, and forms). We’re seeking a Product Manager to lead end-to-end delivery of debit-focused authentication (biometrics, digital credentials, omni-channel) from discovery through launch, improving customer and employee journeys, driving operational efficiency across a 5,000-branch network, and adapting quickly while managing risk and changing priorities.
Job responsibilities
- Develops a product strategy and product vision that delivers value to customers
- Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
- Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
- Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
- Partners with technology and architecture teams to define secure, scalable solution designs and ensure alignment to enterprise standards
- Leads end-to-end execution from concept to launch, including UAT readiness, go-to-market planning, and post-launch adoption measurement
- Identifies operational and experience pain points across branch journeys and prioritizes enhancements that improve efficiency and reduce friction
- Manages risks, dependencies, and trade-offs across stakeholders, ensuring timely decisions and clear communication of impacts
- Establishes product requirements and acceptance criteria, translating customer needs into actionable user stories and epics
Required qualifications, capabilities, and skills
- 5+ years of experience or equivalent expertise in product management or a relevant domain area
- Advanced knowledge of the product development life cycle, design, and data analytics
- Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
- Strong stakeholder management skills with the ability to influence outcomes across business, technology, operations, and control partners
- Demonstrated ability to define, monitor, and act on KPIs/OKRs, using data to drive prioritization and continuous improvement
- Experience delivering secure authentication or identity capabilities, with an understanding of risk, controls, and customer experience trade-offs
- Excellent written and verbal communication skills, including the ability to create clear narratives, roadmaps, and executive-ready updates
Preferred qualifications, capabilities, and skills
- Demonstrated prior experience working in a highly matrixed, complex organization
- Experience with branch, servicing, or frontline employee workflows and the operational realities of distributed networks
- Experience partnering with cybersecurity, fraud, risk, and compliance teams to deliver solutions that meet control requirements
- Track record of driving platform modernization or legacy migration efforts while maintaining stability and resiliency
- Demonstrated ability to lead through ambiguity and manage competing priorities across a multi-year roadmap
- Experience with agile delivery practices and tools (e.g., Scrum/Kanban, backlog hygiene, release planning)
