The Dealer Audit Warranty Manager is responsible for leading and supervising dealer auditors and supporting the Dealer Audit organization in planning, executing, and reporting audit results associated with dealership warranty activities. Audits are primarily conducted to ensure the consistent application of Stellantis warranty policies and procedures while maintaining accuracy and fairness across the dealer network.
The Manager will be responsible for determining and scheduling dealers to audit, providing coaching and support to auditors, supporting claims validation, reviewing audits performed by staff, identifying root causes and systemic issues, recommending improvement opportunities, supporting Dealer appeals, and maintaining positive and productive relationships with internal stakeholders.
Key Responsibilities
- Communicating findings to management, developing staff and cultivating business relationships
- Negotiation and persuasion, strategy development, problem solving, along with autonomous decision making and conflict management
- Provide consultation and support to Corporate Audit and Compliance activities
- This role will allow for the Audit Manager to act as a business advisor to management
- Travel may be required (up to 20% possible) to various domestic and International FCA locations and supplier facilities
Basic Qualifications
- A minimum of 10 years professional working experience in auditing, finance/accounting, compliance, project management, quality assurance, or related automotive industry experience
- 5+ years of (total) experience in the following areas:
- Automotive (Retail) – In-depth knowledge of dealership retail processes and procedures, with emphasis on fixed operations departments
- Automotive (Technical) – In-depth knowledge of automotive technical information systems and repair/diagnostic procedures
Preferred Qualifications
- Prior audit experience (financial, compliance, operational, or dealership/franchise)
- Experience with automotive OEM dealership management systems
- Experience with highly automated/digital processes; including but not limited to remote auditing techniques, claims processing, and optical recognition software
- Experience researching, implementing, or authoring technical requirements, policies/procedures, and other governing documents
- Certified Public Accountant, Certified Internal Auditor, Certified Fraud Examiner
- Advanced Degree in Finance, Accounting, Information Systems, Business Administration, or related degree
