Data Center Technician II
Location: Reno, NV (onsite)
Contract Duration: 6 months then likely hired permanent
Fortune 500 Tech Company
Job Responsibilities:
- Coordinates, schedules, and manages all implementation, stand-up, and de-commission activities.
- Coordinates, schedules, and manages all routine break-fix and maintenance tickets and activities.
- Monitoring and reporting on technical progress and track project deliverables.
- Participate in data center capacity management planning.
- Actively attend and participate in daily DC Ops stand up calls.
- Conduct daily preventative walk throughs in each data center, keeping datacenters and shared spaces clean and well organized.
- Receiving, physical racking and stacking installation, and troubleshooting of all equipment in our datacenters.
- Assist with racking, installation and configuration of servers, network, storage and other HW assets as assigned.
- Respond efficiently to data center tasks through ticketing system. Documenting all tasks thoroughly
- Provide vendor escort and support for hardware or other maintenance issues as required.
- Leverage global datacenter documentation and best practices, suggest areas of process improvement, update and maintain documentation.
- Coordination and assist of hardware maintenance activities.
- Handling equipment orders, returns, shipments, and inventory management / asset management.
- Update asset allocation sheets and DCIM tool as needed for each data center.
- Cabling design, installation, management inter and intra racks.
- Troubleshooting, diagnostics, and upgrades of HW
- Create rack elevation and cabling diagrams.
- Operational process development, documentation, and implementation
- Manage spare parts inventories as their respective sites.
- Full end-to-end RMA support from ticket creation, replacement, packing, and shipping return of parts for DGX, Supermicro, Quanta, Arista, and other vendors in the NSV environment
- Box, label, and transfer of assets both intra DC and inter DC, along with coordinating transfers to/from other warehouses.
- 24x7 high availability support for certain internal customers during high demand benchmarking periods.
- Dedicated customer and general population data center support.
- Data center escorts for vendors, visitors and conduct tours as required.
- Work closely with data center infrastructure and other facilities teams to ensure optimal data center operating environment.
- Actively participate in data center audits and surveys as required.
- Open, action and resolve JIRA work tickets within targeted SLA timeframes.
- Other responsibilities as assigned.
Minimum Required Qualifications'
- Minimum 4-5 years of experience working in a data center or equivalent technology environment and 2-3 years of experience in a customer service-oriented position.
- Ability to refine and communicate operational standards, explain data center critical infrastructure, and explain server operating systems. outstanding support.
- Must be able to lift 70 pounds over head with or without reasonable accommodation.
- Must be able to work a flexible work schedule which may include nights, weekends, and holidays.
- Experienced understanding of data center management and layout (power, cooling, cabling)
- Experienced understanding of networking and systems concepts (circuits, IP routing, consoles, networking)
- Knowledgeable of Linux Ubuntu, CentoS, DGX OS (a plus), XenServer (a plus)
- Knowledgeable in network switches (Arista), Mellanox InfiniBand (a plus), Ethernet connectivity, IP addressing and routing tables, VLANs, network mapping.
- Knowledgeable in Supermicro, Dell RP series servers (preferred), HPE servers, DGX servers (a plus), Arista and Mellanox networking HW.
- Experience working with fiber optic cables, including the inspecting, cleaning, and testing of these cables (preferred).
- Technical inventory management experience (preferred).
- Access to a car with a valid driver's license and a clean driving record.
- Willing to participate in on-call rotations as required.
- Ability to travel (local and/or out of state) as required.
- Follow all company safety policies and processes, adheres to OSHA standards.
Preferred Qualifications:
- Associates or bachelor’s degree in a related field preferred.
- 4+ years’ experience working in a 24x7 production data center supporting internal and external clients
- Self-motivated and reliable.
- Excellent communication skills both written and oral at all levels; ability to explain highly technical concepts to less technical people.
- Proficient in MSOffice Suite, particularly Excel.
- Highly analytical with strong attention to detail.
- Experience using JIRA, Netbox and ServiceNow.
- Mellanox product savvy and experience with InfiniBand fabrics and networking.
- Able to work flexible hours when required, including late nights and weekends and 24x7 coverage if required.
If you're qualified and interested at all, Apply Today!
