Diagnose and troubleshoot server-related issues to identify and isolate root causes, working closely with remote network and system administrators.
Coordinate procurement of replacement hardware components, perform installations, and manage return shipments of defective parts to vendors.
Execute server firmware upgrades to ensure systems run on the latest approved versions.
Configure server IP addresses and default access credentials in line with standard operating procedures.
Collaborate with network administrators to resolve infrastructure issues, including cable replacement or re-routing, optics replacement on servers and switch ports, and hardware upgrades.
Perform temporary racking, stacking, and cabling of servers and switches to facilitate remote configuration and validation by network teams.
Provide hands-on support for ad hoc requests involving servers and network switches.
Carry out structured cabling of server and network devices based on approved wiring diagrams and validate connectivity with network administrators.
Conduct physical inspections and audits of servers, components, and consumables to maintain accurate inventory records.
