We are an AI-led, platform-driven Digital Engineering and Enterprise Modernization partner, combining deep technical expertise and industry experience to help our clients anticipate what’s next. Our offerings and proven solutions create a unique competitive advantage for our clients by giving them the power to see beyond and rise above. We work with many industry-leading organizations across the world, including 20 Fortune 50 companies and 4 of the 5 top banks in both the US and India, and numerous innovators across the healthcare ecosystem.
Our disruptor’s mindset, commitment to client success, and agility to thrive in the dynamic environment have enabled us to sustain our growth momentum. Persistent has been recognized across top industry platforms for innovation, leadership, and inclusion. We have delivered 23 sequential quarters of growth with $422.5M in Q3 FY26 revenue, up 4.0% Q-o-Q and 17.3% Y-o-Y growth. Our 26,500+ global team members, located in 18 countries, have been instrumental in helping the market leaders transform their industries. We won the 2025 ISG Star of Excellence™ Award for AI and Data Excellence and were named a Leader in the Everest Group Talent Readiness for Next-generation Data, Analytics and AI Services PEAK Matrix® Assessment 2025.
Our company fosters a values-driven and people-centric work environment that enables our employees to:
- Accelerate growth, both professionally and personally
- Impact the world in powerful, positive ways, using the latest technologies
- Enjoy collaborative innovation, with diversity and work-life wellbeing at the core
- Unlock global opportunities to work and learn with the industry’s best
Let’s unleash your full potential at Persistent - persistent.com/careers
About Position:
Role: D365 Architect – AI Transformation (Field & Case Management)
Location: Dallas TX
Job type- Full Time
We are seeking an experienced Dynamics 365 (D365) Architect to lead the design and implementation of an AI-powered solution aimed at transforming field service and case management systems. This role will focus on building intelligent AI agents, optimizing workflows, and integrating advanced AI capabilities into the D365 ecosystem.
What You'll Do:
- Lead architecture design for AI led D365 Customer Service (Case Management) & Contact Center solutions.
- Design end-to-end solution architecture incorporating AI agents harnessing Copilot, Power Platform AI Builder, and Azure AI Foundry for automation, decision support, and case resolution.
- Design and implement integrations between D365, AI/ML platforms, and external systems.
- Architect conversational and autonomous AI agents for:
- Case triaging and routing
- Field service scheduling and optimization
- Knowledge retrieval and recommendations
- Collaborate with data scientists and AI engineers to operationalize ML models within D365 workflows.
- Define data architecture, governance, and security models for AI-enabled systems.
- Ensure scalability, performance, and compliance of the solution.
- Provide technical leadership to development teams and guide best practices.
- Evaluate and recommend tools such as Azure AI, Copilot, and Power Platform components.
Expertise You'll Bring:
- 8–12+ years of experience in CRM solutions, with strong expertise in Microsoft Dynamics 365.
- Proven experience as a Solution/Technical Architect on large-scale D365 implementations.
- Deep knowledge of:
- D365 Customer Service (Case Management)
- D365 Contact Center
- Power Platform (Power Apps, Power Automate, Dataverse)
- Custom Copilot Agents
- AI Models using Power Platform AI Builder
- Basic Knowledge of designing AI-enabled solutions using Azure AI Foundry
- Strong understanding of system integrations (APIs, middleware, microservices).
- Knowledge of security, compliance, and data privacy frameworks.
Preferred Qualifications
- Experience building or integrating AI agents / copilots within enterprise systems.
- Familiarity with Generative AI use cases in customer service or field operations.
- Microsoft certifications (e.g., D365 Architect, Azure Solutions Architect).
- Experience in industries like telecom, utilities, or BFSI is a plus.
Key Deliverables
- Solution architecture blueprint for AI-enabled D365 ecosystem
- AI agent design (functional + technical)
- Integration architecture and data flow models
- Governance and security framework
- Implementation roadmap
Benefits:
- Competitive salary and benefits package
- Culture focused on talent development with quarterly promotion cycles and company-sponsored higher education and certifications
- Opportunity to work with cutting-edge technologies
- Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards
- Annual health check-ups
- Insurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents
