Cyber Security Technical Analyst | Youtheory

Company Overview

At Jamieson Wellness, we’re dedicated to improving the world's health and wellness with our portfolio of innovative natural health brands. Established in 1922, Jamieson Vitamins is our heritage brand, available in over 40 countries and recognized as Canada's #1 consumer health brand. We manufacture and market sports nutrition products and specialty supplements under our Progressive, Precision and Iron Vegan brands, and market products by Lorna Vanderhaeghe Health Solutions (LVHS), the #1 women's natural health focused brand in Canada. In 2017, Jamieson Wellness was named one of the top ten most reputable companies in Canada. For more information please visit jamiesonwellness.com.

Overall Responsibilities

Responsible for the reliability of the overall computing environment including network and server operations as well as addressing any client computing issues.

Specific Key Responsibilities & Duties

a) Technology:

• Ensure corporate security standards and procedures are followed.
• Execute remediation tasks from the security suites on endpoints and SaaS properties, escalating to with Senior Cyber Security Lead where required.
• Evaluate and recommend Jamieson Cyber Security infrastructure upgrades through individual knowledge of emerging technologies.
• Support the client computing infrastructure, provide user support, resolve IT incidents, fulfill service requests and ensure SLAs are met
• Deliver excellent customer service and maintain high quality, professional, service levels

b) Customer Service:

• Act as ambassador for IT department and as an advocate for technology in general
• Prioritize, balance, multi task competing issues with deference to urgency, length of outstanding time and political sensitivity

c) Governance:

• Ensure appropriate levels of security, availability and redundancy for entire technology infrastructure
• Maintain, follow and enhance as necessary, any appropriate SOPs for IT department
• Support and enforce any IT related Policies
• Working in compliance with the company’s Health & Safety Policies/SOPs including but not limited to the Safety Responsibilities Procedure
• Comply with all associated GMP Practices

Knowledge, Skills & Abilities Requirements

• Degree or Diploma in Computer Science, Security or related field
• Preferably One (1) year in IT Security (NOC, SOC or other)
• One (1) year in Windows OS, macOS, Microsoft Office, Hardware Support
• Excellent communication and customer service skills
• Strong organization and prioritization skills
• Strong business acumen
• Excellent computer and technical knowledge
• Ability to multitask and problem solve under pressure

Benefits:

• $25.14-$31.42 including discretionary performance-bases bonuses
• Health Benefits (medical, dental, vision)
• Life Insurance
• 401(k) Matching
• Flexible Spending Accounts
• Employee Assistance Program
• Vacation Time
• Employee Recognition Programs
• Learning & Development
• Work/Life Balance
• Fun Company Events

Our Values

ACCOUNTABILITY: We do what we say. We take personal ownership for our work and actions and its impact on others and the business.

RESPECT: We do it together authentically and inclusively. We actively listen and engage each other, including diverse perspectives.

EXCELLENCE: We drive to high standard for product, people and planet. We challenge the status quo and bring forward innovative ideas in the continuous pursuit of quality.

AGILITY: We embrace change and act with flexibility. We welcome new ideas and feedback, swiftly incorporating them to improve our performance.

The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Additional functions and requirements may be assigned by supervisors as deemed appropriate.