Customer Support Specialist

Big Rentals is a nationwide, purpose-built platform that empowers independent trailer and equipment rental businesses to thrive in a competitive market. By providing tools for booking, payments, and operational efficiency, the platform helps local operators streamline their business functions. Designed by rental operators for rental operators, Big Rentals supports businesses at every growth stage, from their first unit to expanding fleets. The company is committed to helping independents succeed by delivering the visibility and support they need to flourish.

This is a full-time, hybrid position located in Nashville, TN, with some flexibility for remote work. As a Rental Coordinator, you will serve as the primary point of contact for customers, handling inquiries, bookings, and reservations efficiently. You will also manage invoicing, ensure timely processing of transactions, and provide exceptional support to ensure high levels of customer satisfaction. Additionally, you will assist in coordinating the rental and return of trailers and equipment, working closely with both customers and team members to ensure a smooth rental process.

• Strong communication skills and an ability to maintain clear and professional interactions with clients and team members
• Experience in customer service and a focus on achieving solid customer satisfaction
• Knowledge of heavy equipment or trailer rental operations; prior experience in a related field is a plus
• Proficiency in managing invoicing and payment processing tasks with accuracy
• Organizational and time management skills to handle multiple responsibilities effectively
• Ability to adapt to a hybrid work environment and collaborate in both in-office and remote settings
• Associate’s degree or equivalent experience is preferred; familiarity with rental business software is an advantage