Position� Type:� Full-time
Location:� Dallas,� TX;� Chicago,� IL
Salary� Range:� $55K–$60K� during� probation;� open� to� negotiation� upon� full-time� conversion
Job� ID#:� #148517
Job� Description:
This� role� is� critical� in� driving� customer� success� by� managing� the� onboarding� and� integration� of� new� clients� into� their� platform.� Beyond� onboarding,� this� role� will� continue� to� build� long-term� client� relationships,� drive� engagement,� and� ensure� customer� satisfaction� and� retention.� The� ideal� candidate� is� proactive,� client-focused,� and� skilled� at� balancing� communication,� project� management,� and� problem-solving.
What� you� bring� to� the� table
Customer� Onboarding:
- Work� autonomously� under� the� guidance� of� the� Onboarding� Manager� to� achieve� monthly� activation� goals,� prioritize� tasks� based� on� customer� needs,� and� deliver� high-quality� customer� interactions.
Project� Management:
- Utilize� your� project� management� skills� to� design� and� implement� the� onboarding� process,� ensuring� customers� are� always� informed� of� their� progress� and� next� steps.
- Coordinate� with� various� departments� to� ensure� a� seamless� onboarding� process.
- Manage� onboarding� schedules� and� timelines� to� meet� project� deadlines.
- Track� and� report� on� onboarding� progress� and� outcomes.
- Gather� feedback� to� continuously� improve� the� products.
Relationship� Management:
- Serve� as� the� primary� point� of� contact� for� new� customers� during/after� the� onboarding� period.
- Build� and� maintain� strong� relationships� with� key� stakeholders.
- Address� and� resolve� any� issues� or� concerns� that� arise� during/after� the� onboarding� process.
Continuous� Improvement:
- Identify� opportunities� for� enhancing� customer� experience.
- Collaborate� with� Customer� Success,� Product,� Service,� and� Sales� teams� to� implement� improvements.
- Stay� up-to-date� with� industry� best� practices� and� trends� in� customer� onboarding.
- Create� &� lead� an� onboarding� plan
- Conduct� onsite� onboarding� sessions� for� new� customers.� Conducting� remote� site� assessments� to� determine� the� networking� needs.� Collaborate� with� restaurant� owners� during� the� Go-Live� phase,� creating� onboarding� plans� that� ensure� a� high-quality� implementation� experience� within� the� timeline.
- Empower� restaurant� owners� and� staff� to� use� the� POS� system� to� establish� best� practices� for� managing� daily� operations.� Provide� ongoing� support� and� guidance� to� ensure� full� integration� and� understanding� of� our� offerings.
- Manage� several� onboarding� engagements� simultaneously� in� your� region.
Qualification
- Excellent� communication,� organizational,� and� influencing� skills� in� both� English� and� Chinese.� Strong� interpersonal� skills� and� the� ability� to� build� relationships.
- Experience� in� a� role� responsible� for� customer� satisfaction� and� business� operations,� for� instance� a� Restaurant� GM
- Success� operating� independently� and� navigating� competing� priorities� in� a� constantly� changing� environment
- Experience� working� in� the� tech� industry� or� for� a� SAAS� company� is� a� plus
- Experience� in� Product� Manager� or� Project� Manager� role� is� a� plus
- Fluent� Mandarin� proficiency� required,� as� support� tickets� and� end� users� are� mandarin� speakers.
About� Us:
Founded� in� 2009,� IntelliPro� is� a� global� leader� in� talent� acquisition� and� HR� solutions.� Our� commitment� to� delivering� unparalleled� service� to� clients,� fostering� employee� growth,� and� building� enduring� partnerships� sets� us� apart.� We� continue� leading� global� talent� solutions� with� a� dynamic� presence� in� over� 160� countries,� including� the� USA,� China,� Canada,� Singapore,� Japan,� Philippines,� UK,� India,� Netherlands,� and� the� EU.
IntelliPro,� a� global� leader� connecting� individuals� with� rewarding� employment� opportunities,� is� dedicated� to� understanding� your� career� aspirations.� As� an� Equal� Opportunity� Employer,� IntelliPro� values� diversity� and� does� not� discriminate� based� on� race,� color,� religion,� sex,� sexual� orientation,� gender� identity,� national� origin,� age,� genetic� information,� disability,� or� any� other� legally� protected� group� status.� Moreover,� our� Inclusivity� Commitment� emphasizes� embracing� candidates� of� all� abilities� and� ensures� that� our� hiring� and� interview� processes� accommodate� the� needs� of� all� applicants.� Learn� more� about� our� commitment� to� diversity� and� inclusivity� at� https://intelliprogroup.com/.
Compensation:�
The� pay� offered� to� a� successful� candidate� will� be� determined� by� various� factors,� including� education,� work� experience,� location,� job� responsibilities,� certifications,� and� more.� Additionally,� IntelliPro� provides� a� comprehensive� benefits� package,� all� subject� to� eligibility.