Customer Success Specialist

“Let goodness, fairness and most importantly, love prevail in business; profits will inevitably follow.” – NK Chaudhary, founder

Jaipur living is a socially conscious luxury brand with a passion for people, products, and design. A differentiated challenger brand, Jaipur Living is known for its beautiful rugs and textiles. Jaipur Living products can be found in the finest homes, and the company prides itself in providing only the highest quality products, a transparent and ethical supply chain, and a distinctively thoughtful customer experience, with personalized support and custom offerings.

What we do for our team members:

• Give competitive benefits and salaries.
• Provide a professional and friendly work environment.
• Maintain a modern, sleek facility, which complements our attitudes and desires.
• Create opportunities for growth inside the company.
• Give access to an on-site basketball court and gym complete with a yoga studio and showers.
• Encourage employees to collaborate over an organic community garden.

Our Values

Empowerment • Inclusiveness • Responsibility • Progressive

Learn more about our company story here: https://www.jaipurliving.com/the-jaipur-living-story

The Jaipur Rugs Foundation

Since 2004, the Jaipur Rugs Foundation has worked to improve the lives of rug-weaving artisans in India. This is done through training, skills development, and social interventions. By focusing on the ideas and solutions that create social value, the Foundation supports the dignity and heritage of these traditional artisans, believing that healthy and sustainable communities are key to the survival of traditional rug weaving. Jaipur Living has made ethical and socially conscious global citizenship the foundation of its business. Through social initiatives and the Jaipur Rugs Foundation, the company supports a supplier ecosystem without a middleman of more than 40,000 artisans in 700 villages across India by providing them with a livable wage, access to health care, leadership education, and opportunities for personal growth and development. Combining time-honored techniques and of-the-moment trends, every Jaipur Living product is as ethically and responsibly made as it is beautiful.

Learn more about the Jaipur Rugs Foundation here: https://www.jaipurrugs.org/

Overview

We are adding a highly motivated and energetic Customer Success Specialist to our team. At Jaipur Living, our Customer Success Specialists help our company thrive and grow by not just maintaining but improving our customer’s experience in this ever-evolving industry. Our client base consists of many different distributers from boutiques to major retailers, so it is important for our Customer Success Specialists to be adaptable and have excellent communication skills.

Essential Duties & Responsibilities:

• Manage the customer experience for an assigned sales territory, including handling inbound calls, emails, and live chats.
• Serve as a brand ambassador and knowledge resource for company values, products, policies, and procedures.
• Deliver positive customer interactions by addressing inquiries and resolving requests in a timely and accurate manner.
• Partner cross-functionally with Distribution Center, Accounting, Sales, and Planning teams to fulfill customer requests and resolve order issues.
• Utilize internal operating systems to manage open orders and ensure timely release to the Distribution Center for shipping.
• Communicate clearly and efficiently with customers and internal teams to ensure a seamless order experience.

Skills & Minimum Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• 2-4 years of B2B/corporate customer service experience
• Exceptional time management, organizational, multi-tasking, and follow-up skills
• Excellent communication and interpersonal skills with the ability to collaborate effectively across teams.
• Exhibit strong professional business acumen with effective communication and the ability to build and maintain customer relationships
• Strong problem-solving skills with the ability to handle complex customer inquiries independently
• Experience with Microsoft Office (specifically Outlook, Word, and Excel)
• Proficiency in navigating and utilizing ERP systems and cloud-based business solutions
• Hands-on experience using Salesforce or a similar CRM platform is preferred but not required
• Call-center experience is a plus!

Physical Requirements:

• Remaining in a seated position for long periods of time
• Standing is to remain on one’s feet in an upright position without moving about
• The ability to alternate between sitting and standing is present when a worker has the flexibility to choose between sitting or standing as needed when this need cannot be accommodated by schedules breaks and/or lunch period
• Lifting and transporting items that could weight up to 25 pounds
• Entering text or data into a computer by means of a traditional keyboard
• Expressing or exchanging ideas by means of the spoken work to impart oral information to clients and talent and convey detailed spoken instructions to other workers accurately and quickly
• The ability to hear, understand, and distinguish speech and/or other sounds such as in person and telephone
• Clarity of vision to see computer screens and workspace

Employment at Jaipur is contingent on the completion of a criminal background check and a drug screen, with the results being negative. Jaipur employees are subject to pre-employment, post-injury, post-accident, reasonable suspicion and random testing for illegal drug usage. Management retains the discretion to add or change the duties of this position at any time.