Customer Site Service Rep II (OEM Automotive Coatings)

Customer Site Service Representative II

Location: Louisville, KY

Come create chemistry with us!

BASF’s Coatings division is a global expert in the development, production and marketing of innovative and sustainable automotive OEM and refinish coatings, decorative paints as well as applied surface treatments for metal, plastic and glass substrates in a wide range of industries. This portfolio is supplemented by "Beyond Paint Solutions", which enables new applications with innovative surfaces.

We are looking for a professional like you to join our team! As a Customer Site Service Representative, you will support the daily operation of BASF products in Customer Automotive Assembly Plants by providing on-site technical and application knowledge. The role responds to customer requirements, enforces product quality/performance specification, and supports new product/application development. You will provide on-site expertise of product performance including color management, defect identification, and corrective action if necessary. S/he will develop and support customer relationships.

This role supports the efforts of a BASF sales/technical team to assure value to the customer for product technical support, problem investigation, analysis and resolution. The position assures product performance meets or exceeds customer expectations and supports business objectives to be our customer’s supplier of choice.

The incumbent will demonstrate technical and professional expertise to enhance BASF’s reputation with the customer. S/he will integrate within the business and technical community to bring additional value to ECO coatings customers. The role controls key performance indicators within product service environments to drive problem resolution and product improvement initiatives critical to customer performance expectations.

• Supporting the daily operation of BASF products in Customer Automotive Assembly Plants.
• Providing on-site technical and application expertise of product performance including color management, defect identification, and corrective action if necessary.
• Assuring product performance meets or exceeds customer expectations and supports business objectives to be our customer’s supplier of choice.
• Responding to customer requirements, enforcing product quality/performance specification, and supporting new product/application development.
• Supports the efforts of a BASF sales/technical team to assure value to the customer for product technical support, problem investigation, analysis, and resolution.
• Managing existing relationships and developing new ones.
• Acting as a capable leader and mentor to coach and develop team members as well as providing ready support for other facilities and customer locations.
• Developing monthly scorecards and identifying opportunities for continuous improvement for presentation to management.
• Being a subject matter expert in at least one technology of the coating process i.e.. Ecoat, prime, basecoat or clearcoat.
• Maintaining the database for smart chart and color care, inventory, and forecasting.

• High school diploma required, advanced degree preferred.
• 4-7+ years of automotive coatings or equivalent industry expertise; ability to utilize your advanced knowledge of the painting process and paint applications.
• Ability to develop and grow customer relationships, focusing on building a positive rapport with customers.
• Utilizing your inventory control/ERP knowledge you will collect and analyze data and apply results to make material and/or process recommendations.
• Your strong attention to detail will allow you to continuously inspect and evaluate topcoat defects.
• Your excellent interpersonal skills will help you with interactions with the team and management at our customer facility.
• Your strong leadership ability will allow you to run a shift on your own with minimal supervision.
• Prior experience in a manufacturing environment will help you complete instrument updates and calibrations as well as ancillary paint processes such as spot repair and workability trial processes.

At BASF, you will have the chance to do meaningful work towards building a more sustainable future. In addition to competitive compensation and benefits, BASF provides you with access to a wide range of elements to help you be your best. It’s what we call you@BASF. We are committed to providing benefits, programs, and opportunities that support our employees’ overall well-being, personal growth, and a safe, collaborative, and inclusive work environment.

Just some of the many benefits we offer include:

• Flexible work arrangements whenever possible
• Highly competitive retirement savings plan with company match and investment options
• Well-being programs that include comprehensive mental health support for you and your household family members
• Family forming benefits (fertility, adoption and surrogacy reimbursement, maternity/parental leave, and more)
• Back-up child and elder care with discount programs for families of all ages and stages
• Mentoring and career development opportunities that allow you to share, learn, and thrive
• Matching gifts program that allows you to deepen the impact of your contributions to qualified charities.
• Employee crisis support for when the unexpected happens
• Access to our BASF wine cellar, employee discounts, and much more!

As one of the largest chemical companies in North America we have been finding solutions for your everyday needs and addressing the most complex economic, environmental, and sustainability challenges for more than 150 years!

At BASF we empower our employees with the tools, guidance and opportunities they need to advance and succeed in work and life. Giving you the support you need to be your best and fulfill your personal ambitions is what helps us create chemistry. After all, our success is linked to yours. Whatever path you envision, BASF is a great place to build a rewarding, successful career.

Belong to Something Bigger. #belongatBASF

BASF takes security & data privacy very seriously. We will never request financial information of any kind via email, private text message or direct message on any social medial platform or job board. Furthermore, we will never send a candidate a check for equipment or request any type of payment during the job application process. If you have experienced any of the above, please contact Careers.NorthAmerica@basf.com to report fraud.

BASF is committed to pay transparency practices. The competitive Pay Range for this role is $71,600-$81,000. Actual pay will be determined based on education, certifications, experience, and other job-related factors permitted by law.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, age, citizenship, color, religion, sex, marital status, national origin, disability status, gender identity or expression, protected veteran status, or any other characteristic protected by law.

Applicants must be currently authorized to work in the United States on a full-time basis.