Customer Service Supervisor

Job Title: CSR - Customer Service Supervisor

Duration: Fulltime-Permanent Hire

Job Type and Location: (Onsite - All 5 Days in a week) - 20 Church Street, 16th Floor, Hartford, CT 06103

Minimum of 3 years of experience working in a call center customer service department, with at least 1 year in a supervisory role – preferably as part of a Financial Services and/or Banking company.

Job Description:

We are seeking dedicated and experienced Customer Service Inbound Call Center Managers to lead our team of customer service representatives in the Transfer Agency department.

In this role, you will be responsible for overseeing a team of up to 18 call center representatives, ensuring high-quality service delivery and compliance with industry standards.

This position requires strong leadership skills, a deep understanding of Call Center management and a commitment to fostering a positive work environment.

***Experience mentoring and managing financial services inbound call center teams is a plus***

Qualifications:

• Minimum of 3 years of experience working in a call center customer service department, with at least 1 year in a supervisory role – preferably as part of a Financial Services and/or Banking company.
• Strong understanding of banking operations, particularly in transfer-related services.
• Excellent communication and interpersonal skills, with the ability to foster a positive team environment.
• Proficient in call center technologies and software; experience with CRM systems is a plus.
• Strong analytical and problem-solving skills, with a focus on data-driven decision-making.
• Ability to work independently and manage multiple priorities in a fast-paced environment.