Customer Service Specialist
Company Overview
SeAH Superalloy Technologies is building a world-class manufacturing facility in Temple, Texas, producing aerospace-grade nickel-based superalloys for investment casting and additive manufacturing. As part of SeAH Group’s $150M U.S. greenfield investment, we’re shaping the future of advanced manufacturing and establishing strong partnerships with industry leaders, suppliers, and communities.
Position Summary
The Customer Service Specialist serves as a primary point of contact for customers, supporting order processing, customer communication, and issue resolution in a fast-paced manufacturing environment. Reporting to the Customer Service Manager under the VP of Sales, this role plays a critical part in ensuring accurate order fulfillment and a positive customer experience.
Key Responsibilities
- Act as a primary contact for customer inquiries via phone, email, and other communication channels.
- Process customer orders accurately and efficiently in the ERP system.
- Provide customers with order status updates, delivery information, and basic product or service support.
- Coordinate with Sales, Production, Shipping, and other internal teams to ensure customer requirements are met.
- Identify, document, and resolve customer concerns; escalate complex issues as appropriate.
- Maintain accurate customer records, order documentation, and communication logs.
- Support the sales team with customer follow-up, documentation, and administrative tasks as needed.
- Meet established service-level expectations for response time, accuracy, and professionalism.
- Contribute to continuous improvement of customer service processes and workflows.
Required Qualifications
- Strong customer service and interpersonal skills.
- Excellent written and verbal communication abilities.
- High attention to detail and accuracy.
- Ability to prioritize tasks and manage multiple requests in a fast-paced environment.
- Customer-focused mindset with basic problem-solving skills.
- High school diploma or equivalent required.
- 2+ years of customer service or administrative experience.
- Proficiency in Microsoft Office; ERP or CRM experience preferred.
Preferred Qualifications
- Experience working in a fast-paced, order-driven environment (e.g., manufacturing, distribution, logistics, or B2B customer service).
- Associate degree or higher.
- Familiarity with ERP systems (such as SAP or similar) for order entry, tracking, and basic reporting.
- Strong organizational skills with the ability to manage multiple customer requests and priorities simultaneously.
- Experience coordinating across internal teams (sales, operations, shipping) to support customer needs.
- Demonstrated ability to communicate clearly and professionally with customers in a business-to-business environment.
- Physical & Work Environment Requirements
Physical & Work Environment Requirements.
- Ability to sit or stand for extended periods and move throughout the office as needed.
- Regular use of hands for typing, writing, and computer work.
- Ability to lift or carry light office items (typically up to 15 lbs).
- Work performed in a standard office environment with moderate noise and routine interruptions.
- Ability to read screens, documents, and electronic communications with clarity.
- Occasional extended hours during peak HR cycles (on-boarding, payroll deadlines, audits).
- Ability to maintain confidentiality and handle sensitive information in shared office spaces.
- Occasional time spent on the manufacturing floor and supplier visits as required.
- Ability to work standard business hours with flexibility during production or supply disruptions.
- Must be able to comply with all safety and PPE requirements when entering production areas.
