Customer Service & Sales Specialist - Lighting
Location: Milwaukee, WI
Schedule: onsite role
Pay: $60,000-$80,000 salary annually + performance incentives
Type: Direct Hire/Permanent job
Benefits: Dental and vision coverage. NO health insurance.
Schedule: Monday-Thursday + 2 Saturday’s per month (no Saturdays in July & August)
Hours per week: ~40 hours per week (flexible schedule)
About the Role
We are a growing Milwaukee-based lighting manufacturer seeking a driven, customer-focused professional to join our team. This role combines customer service, inside sales, and lighting design support in a fast-paced showroom and production environment.
This is not a passive customer service position. We are looking for someone who is proactive, confident on the phone, and motivated to generate sales, build relationships, and contribute to long-term company growth.
What You Will Do
Customer Experience & Sales
- Answer inbound calls and emails with professionalism and urgency
- Guide customers through product selection and lighting design decisions
- Convert inquiries into orders through confident communication and follow-up
- Build relationships with homeowners, contractors, designers, and repeat clients
Order Management
- Accurately enter and process orders in internal systems
- Coordinate with production and operations teams to ensure timely delivery
- Communicate order updates, timelines, and expectations clearly
Showroom & Design Center Support
- Assist walk-in customers with lighting selections
- Provide hands-on support in the showroom environment
- Maintain a clean, organized, and professional showroom space
Sales & Follow-Up
- Conduct follow-up calls on quotes, leads, and past customers
- Re-engage inactive customers and identify new opportunities
- Participate in light outbound prospecting and relationship building
Qualifications
- Strong communication and interpersonal skills
- Detail-oriented and organized
- Comfortable speaking on the phone
Preferred Qualifications
- Experience in customer service, retail, or inside sales preferred
- Interest in design, lighting, or home improvement
- Experience with order entry, CRM systems, or showroom sales
Compensation
- Make $60,000 to $80,000+ annually
- Performance-driven incentives that reward results, not just activity
- Clear path to higher earnings through increased sales and customer retention
- Career growth into outside sales
- Gain real-world experience in a growing manufacturing company with long-term advancement opportunities
