Position Summary
A well-established service-based company is seeking a Customer Service Representative to serve as the primary point of contact for customers via phone, email, and in-person interactions. environment.
Key Responsibilities
- Greet customers professionally in person and over the phone
- Maintain courteous and effective communication through phone, email, and mail
- Answer incoming calls and route them to the appropriate department or team member
- Resolve customer concerns by identifying issues, determining solutions, and ensuring follow-up until resolution
- Handle customer complaints through phone, email, mail, or online platforms
- Assist customers with placing orders, processing refunds/exchanges, and collecting payment details
- Input and update customer account information in the company’s internal scheduling/customer management system
- Cancel, upgrade, or adjust customer accounts as needed
- Educate customers on services, promotions, and special offers
- Support sales efforts by recommending services based on customer needs
- Maintain accurate documentation of customer interactions, accounts, and service records
Qualifications & Requirements
- High school diploma or equivalent required
- Minimum 1 year of office administration education or relevant work experience
- Strong computer skills, including Microsoft Word, Excel, and PowerPoint
- Experience with multi-line phone systems or ability to learn quickly
- Excellent phone etiquette and customer service skills
