JOB DESCRIPTION
This role supports day‑to‑day operational and customer coordination within a fast‑paced supply chain environment. The individual in this position works closely with internal teams and external partners to keep orders moving, address issues as they arise, and ensure a positive customer experience from order placement through delivery.
Key Responsibilities:
- Act as a central contact for customer questions related to orders, deliveries, and shipment updates
- Partner with internal warehouse, transportation, and purchasing teams to support accurate and timely delivery of goods
- Respond to service issues, delivery concerns, and returns in a timely and solutions‑focused manner
- Enter, review, and maintain order information within internal systems to ensure data accuracy
- Track shipments and communicate proactively when delays or exceptions occur
- Document customer interactions, issues, and resolutions within internal tracking tools
- Identify repeat issues or breakdowns in process and escalate trends to the appropriate teams
- Apply internal guidelines related to shipping practices, returns, and customer adjustments
REQUIRED SKILLS AND EXPERIENCE
- High school diploma or equivalent required; additional education in business or a related area is a plus
- Five or more years of experience supporting customers within a manufacturing, distribution, or logistics environment
- Experience working with enterprise systems such as ERP platforms and CRM tools
NICE TO HAVE SKILLS AND EXPERIENCE
- Strong working knowledge of Microsoft Office, particularly Excel
- Prior exposure to customer or order management platforms
