Customer Service Representative

Russell Tobin & Associates is currently seeking a Care Coordinator, 6+ Months Contract role for one of our Fortune 500 clients, for Lehi, UT 84043 (Hybrid). Apply today for immediate consideration.

Position: Care Coordinator

Location: Lehi, UT 84043 (Tuesdays & Thursdays in office)

Duration: 5+ months with possible extensions

Pay rate: $25.00-27.00/hr on w2

Job Summary:

• Provide telephonic support for our Care Navigation program, care managers, and members serve
• Take ownership of tasks as assigned for cases requiring additional non-clinical follow up and case coordination, including, but not limited to: researching and answering plan benefits and claims questions, provider research, obtaining medical records with a focus on cost-savings
• Work directly with members, vendors and providers to ensure superior coordination of care
• Co-manage cases with care managers, ensuring all assigned tasks are completed on time
• Act as liaison between Care Navigation and other Customer Service teams, ensuring member needs are met in an accurate and timely manner
• Utilize multiple systems to respond to, troubleshoot and document customer inquiries including Google Suite
• Other duties and projects as assigned by Manager

Qualifications:

• 1+ years experience in customer-facing role, healthcare experience is preferred.
• Bilingual: (English/Spanish) is a required
• Bachelor's or Associate's degree is a plus
• Effectively handle multiple priorities, organize workload, and meet deadlines
• Have outstanding oral and written interpersonal communication skills to navigate sophisticated member inquiries
• Self driven and able to maintain composure and compassion when balancing a high volume of tasks
• You are comfortable navigating multiple computer applications with dexterity

Russell Tobin is a leading minority-owned professional and technical recruitment and staffing advisory organization. We are comprised of specialized practices focusing on a variety of skill sets and industries. Having a depth and breadth of industry expertise, our subject matter experts are able to provide tailored and swift sourcing solutions to fulfill client hiring needs. In other words, we connect top talent with companies. We are the staffing arm of the Pride Global network, a minority-owned integrated human capital solutions firm, with additional offerings in vendor management, payroll programs, and business process optimization.

Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.

Equal Employment Opportunity

Russell Tobin is an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Fair Chance Employment

Russell Tobin is a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.

Only applicable for San Francisco Candidates:

Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.